Lowes Complaint
Lowes poor customer service and communication
On April 25, 2017 a different installer came to the house to verify the door opening measurements. His name was Ed (610-905-5640) and he scheduled a new installation date of April 26, 2017. I specifically ask him to verify the door size is correct before he comes to install it. He promised me I would be the first to know and he would check the door measurements the following day. I received a phone call at 8:20 PM on April 25, 2017 from Lowes Bethlehem store #1867 and they informed me the door was made to the incorrect size. It was ½ inch too large and they will place another order to the door manufacture. This is ridiculous and unbelievable as I made two payments on my Lowes card for a service and product I do not have. On top of it, I received another bill to make a third payment. After the entire run around and aggravation it cost me two days of vacation.
I spoke to Tony a representative from the installation group at Lowes and he said I would get compensation only after the door was installed. Finally on June 27, 2017 the door was installed. I called and left a message for Tony on July 3, 2017. I received no call back and called again on July 20, 2017 at which time he did take my call. He said after speaking with his boos the best compensation was a store $100 gift card. I feel this is pretty said for a company of this size and said that I will never buy anything from Lowes again, plus let everyone I know about the horrible experience.
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