Lowes Reviews and Complaints

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Lowes Reviews

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  • Lowes employees



    A Lowes employee dented and scratched the tailgate of my truck when he slid a 8x8x16 brick on it while helping me load my purchase. I scolded him and he did not even apologize. A bag or morter leaked all over me and no one apologized. Two weeks later, the bay where the morter is still not cleaned up. I purchased two gallons of paint yesterday and the employee in the paint department 'Derrel' only colored one of the gallons of paint, but labeled both of them as being colored. I had to return to the store to get that fixed. Again, no one offered an apology. More...
    (Home Improvement)
    HandymanDon's Picture   HandymanDon    0 Comments   Comments
  • Replacement Parts : Lawnmower/Chainsaw



    Purchased top selling lawn mower and chain saw from Lowes in 2013. Went back in Spring of 2014 [MARCH Wanted to buy a new mowing blade for mower. Also wanted to buy new spark plugs for both and a fuel filter for the saw. Both these [mower and chain saw] items were on the shelf and for sell. The customer rep. told me that they do not carry these parts. Why would you sell a product and not have simple replacement parts for the products you sell?? They did have these same replacement parts for product brands that Lowes didn't even carry or sell. Not sure what would happen if I bought a... More...
    (Home Improvement)
    caldwell22's Picture   caldwell22    0 Comments   Comments
  • Lowes in Suwanee, Georgia charging for service plan without my knowledge.



    So I go in to buy a pair of electric hedge clippers, a cheap bow saw and an extension cord. It's that time of year, right? So as I shop I always use my iPhone to price check things and keep a running total going so I don't go over budget. So I get my three items, get to the register and expect about an 81 or 82 dollar bill. It's 90 bucks. SAY WHAT?! I had to interrogate the clerk for 3 minutes to finally get to the bottom of it. Here's how that conversation ended: Him: So it comes with a 2 year service agreement. Me: No, it does NOT come with it! If it CAME WITH IT,... More...
    (Home Improvement)
    TomOwens's Picture   TomOwens    0 Comments   Comments
  • Appliance Center



    My wife and I went to the Lowe's at 1111 Eastchase Pkwy on January 29, 2014 to look at washer and dryers. We were met in the appliance center by Rickey Rodger who was very polite and courteous. Mr. Rogers showed us several different makes and models and explained the difference in the quality and efficiency of the different machines. We decided to purchase a Samsung washer and dryer. The washing machine was out of stock at this location and Mr. Rodgers told us he could order the machine and that it would take approximately 7 days to get it back in stock. We explained to Mr. Rodgers... More...
    (Home Improvement)
    granddaddy's Picture   granddaddy    0 Comments   Comments
  • Lowes: terrible customer service



    I went to Lowes in Omaha, Ne located on 144th and maple and needed blinds. I could see the blinds that I needed in brown and asked an associate to help me find them in white. He said, "beats me" and tried to walk away. I said before you go, they are clearly here I just need the other color that this label says your store offers. He said, "I think that is a special order so you could just look for another kind." He was clearly hoping I would go away. I then asked another person to help me and they said that I should just get vinyl because that was right there. This is... More...
    (Home Improvement)
    ihatelowes's Picture   ihatelowes    0 Comments   Comments
  • Lowe's Chesterfield, MO store



    Bought a dishwasher and agreed on an install date. Installer called and changed date. Installer called again to say they can't make it. I called Lowe's install department. The install manager was more interested in assigning blame than helping me. She explained it was the sales persons fault for promising a date. She then blamed the install company for missing the date. Both may be true but that doesn't help me. I called to get resolution to a commitment the store made to me. The install manager just wanted to put the burden on me to find another date that was... More...
    (Delivery Services)
  • Horrid delivery service



    My GE electric range was ordered & paid for, delivery included, on Dec 29. Received a phone call Dec 31 to confirm details, and was told we might get a call Jan 2, but may be Jan 3, to provide delivery time for the following day. Due to numerous screw ups by Lowes, and perhaps their shipping company also, it's now Jan 10 & I still have no stove. We've been on the phone with the shipping company, the store delivery department, even the store manager, over the past week, and wasted time waiting for delivery that was supposedly scheduled, more than once. Now we're told... More...
    (Delivery Services)
    dragonmama's Picture   dragonmama    0 Comments   Comments
  • Ceiling Tile



    product listed as $1.00 sq ft $40.00 per carton product code 87261 there is no phrase stating "sold by carton only" anywhere in the area. I needed only 8 squares (1 ft X 1ft) but had to buy a carton of 40 squares. There needs to be some info stating "sold by carton only ". I had quoted my costumer for the $1sq ft on 8 sqs and had to eat the difference of $32. More...
    (Miscellaneous)
    oddjobsrus's Picture   oddjobsrus    0 Comments   Comments
  • Lowes - installers damaged house, machines and didn't install properly.



    I purchased top of the line front load LG washer and dryer with next day delivery. I was told the machines would arrive between 3:00 and 5:00 p.m. the next day. After waiting around they didn't arrive until 7:00 p.m. Three hours later, my brand new wood floors and freshly painted walls were damaged. The installers left after 10:00 p.m. telling me the machines were ready to operate. I started a load of laundry and realized after it was running for about five minutes that no water was entering the machine. They also put the machines in the incorrect order to be able to swap clothes... More...
    (Miscellaneous)
    KSilver's Picture   KSilver    0 Comments   Comments
  • Pella replacement window



    Just installed a pella Thermastar series 20 replacement window. I have bought and used replacement windows in the past. This by far is the cheapest lowest quality window I have ever seen. It came with on window retractor disconnected and 2 of the 4 caps in the spring loaded screen holders broke off on fist use. In the past we have hired a company to put on low cost windows like a WindowWorld type company for $189 each, installed. This Pella from Lowes is junk and it cost $150 and I had to install it. Don't buy this model of Pella. l think they tred to get into the low end of windows... More...
    (Home Improvement)
    Jackman's Picture   Jackman    0 Comments   Comments
  • Lowes poor delivery service



    Very poor delivery customer service. Ordered pick up of refrigerator for a Tuesday with Customer Service. They put my pickup on the Monday manifest for the drivers. Which they never showed up for, did not show up on Tuesday. Rescheduled for Thursday 8-10 am, was told I was going to be their first delivery. Called 3PD (Lowes delivery co) 5 times to check on delivery ETA after waiting 2 hours. Finally had to give up and leave house to meet a contractor at 11. (I let delivery company know I had to leave soon every time I talked to them) A mile away from my house, I see the delivery... More...
    (Delivery Services)
    paralegalmom's Picture   paralegalmom    0 Comments   Comments
  • Lowes window purchase nightmare



    I choose Lowes for my new window install project which was a big mistake. Lowes was cheaper than other price quotes however I would rather have paid more money to have the job done in a reasonable amount of time. The installer came out to measure the exact fit to place the order. After waiting about 6 weeks I was told by Lowes that the windows are in but the measurements were not correct. They sent some one out to measure again and place the order. After another 6 weeks I was told by Lowes that your windows are in but one is damaged and the glass has been broken so we went ahead and... More...
    (Home Improvement)
    mcjohngj's Picture   mcjohngj    0 Comments   Comments
  • Lowes fired 18 year worker



    I worked many jobs in the past 47 years. I always took pride and ownership. Did what I would do if it was my company. You fired a worker for trying to stop a theift. She worked for you for 18 years. I applauld her. You should rehire with all benefits and senority. Explain to her exactly what you think she did wrong, and give her training to let shoplifters go. More...
    (Miscellaneous)
    harveyda's Picture   harveyda    1 Comments   Comments
  • New A/C unit complimentary price quote



    I made an appointment to get a complimentary price quote for a new A/C united at my condo. The earliest appointment I got was more than 2 weeks away. Ok fine, I'll take it. I never received an appointment confirmation so I had to call the Pembroke Pines store myself a few hours before, then they told me to contact the Lowe's rep directly because the store didn't know anything about his appointments. I called his cell twice, left a message which he finally called me back about an hour and a half before my appointment time. I told him I needed to confirm so I could know if... More...
    (Miscellaneous)
    ocean123's Picture   ocean123    0 Comments   Comments
  • Monroeville PA. Order of counter top



    We ordered our kitchen countertop. Paid in full. The company that supplies the counter came out to do the templet. He tells me that he's putting a backsplash on the counter. We didnt want a backsplash and specified that at the time of ordering. I only found out about the backsplash because my wall is crooked and he told me he had to make an additional cut to fill in the backsplash. That's when my mouth dropped and was like, I don't want a backsplash. He says its on here that you do. I said, is this going to cost me more or less since I don't want one. He says I have to... More...
    (Home Improvement)
    Jamie0721's Picture   Jamie0721    0 Comments   Comments
  • Executove customer service a JOKE



    i called executive customer care at Lowe's recently regarding an issue with a large appliance purchase and NO delivery as of YET. Its been 49 days so far. I spoke to a woman named Sara who was more interested in talking then listening and spoke over me for the first 5 minutes. She asked some pretty weird questions for customer service like my income, if anyone else in the home worked and if i had kids in public school. Kinda odd but when i questioned her she stated," do you want my help or not?" so I answered. She then told me how i should have asked questions before i... More...
    (Home Improvement)
  • Lowes 133rd St. KCMO - Imporperly Assembled BD Cordless 18 Volt Trimmer / Hedger



    Two weeks ago, I purchased a Black and Decker 18 Volt Cordless Trimmer/Hedger at Lowes at 1770 West 133rd Street, KCMO 64145 that was assembled with the handle in the opposite direction of the trimmer head, so it was impossible to use. When I called to inquire about my problem with the trimmer, I was dismissed. I was told rather coldly to just bring it back to the store. The representative sounded as if he didn't want to be bothered and there wasn't any apology offered. When I asked to speak to the manager, I was abruptly told to just bring the trimmer /hedger back to the store... More...
    (Home Improvement)
    SandraDavis's Picture   SandraDavis    0 Comments   Comments
  • lowes extended service warranty



    I purchased a Sharp model R410lk slightly over a year ago ( had one before I liked but it died just after a year). I purchased the extened plan this time. I can't find the receipt or plan and can't get my microwave replaced without it. I know it is less than 2 years old since the manufacture date is Jan 2012. I have purchased 3 refrigerators, 1 dishwaher and 2 microwaves in the past 6 years from Lowes and can't believe the poor service they are giving me over an appliance that was less than $150. More...
    (Repair Services)
    pumphrey2's Picture   pumphrey2    0 Comments   Comments
  • Poor customer service



    Found an item online that I liked. I drove about 35 minutes to the Lowes that they had 2 in stock. When I got there they were both gone. The man that helped me said that another store took them earlier in the day. It would have been nice to have updated the computer right away. He said they did but when I check before I left they were still available. Needless to say when I got home they changed it. Now I have to pay $99.00 to have them delivered from a store about 30 additional miles away. It would have been nice if he offered to check to see what other stores they had them available in. I... More...
    (Home Improvement)
    Samuel17's Picture   Samuel17    0 Comments   Comments
  • red mulch



    i purchase 4 bags of red mulch that was on sale. upon getting it home the mulch was full mold, this the second purchase that i have made at this lowes for mulch. i am truly unhappy with this and i want return to your place of business for nothing. ms. regina hollingsworth the location was 8411 south holland rd. More...
    (Home Improvement)
  • poor customer service from paint manager



    Mike the Paint manager would not help my wife with an order over the phone. So I called him he was argumentative and disrespectful and hung up on me! Even after I told him another Lowes said they could do it! I called back and talked to the asst. manager of store He was very gracious and apologetic and transferred me to a sweet lady named Tammy who was so sweet and nice! They saved the day and my business with Lowes! Thank You guys so much got me from mad to happy in no time! More...
    (Home Improvement)
    Chrisrichison's Picture   Chrisrichison    0 Comments   Comments
  • Lowes and misleading rebate advertising



    I recently purchased over $3000.00 worth of appliances at Lowes Clackamas locations. Upon purchasing I was given a rebate submission with their hand written information on it for online submission. Upon checking the status of the rebate, I finally was informed (after speaking to the store, Lowes customer service and the rebate service center) that my items are not eligible. I feel since I have the form with their employees hand written information on the submission form that they should honor the rebate. After all they do have $3000.00 of my money and they can't rebate $180.00 or at... More...
    (Advertising)
    lesliepullen's Picture   lesliepullen    0 Comments   Comments
  • bad service at Lowes



    Trying to buy some stain in the Lowes paint dept. Had 3 sales people and the one that tried to help me did not know anything about stain. He tried to get the other two to help but no success. It took him over 1 hour to mix me one gollon of stain. I saw the other sales person just standing around. Mixed the wrong color and the signs were all miss leading. Said 5 dollors off stain. On the bottom of the sign in very small faided out price after rebate. The clerk who rang me up very rude about it. Never going back to Lowes again. Too many places to shop for this kind of service. More...
    (Home Improvement)
    George1927's Picture   George1927    0 Comments   Comments
  • Lowe's delivery



    I went to store 0207 in Centerville, ohio and bought a dishwasher and I wanted it to be delivered so the salesperson was nice and did his job with satisfaction the problem was delivery I had to wait almost 5 days to get the appliance and during that time I was told that the delivery team was overbooked with deliveries and I had to wait the next day my opinion is if you do not have enough drivers hire them ok plus I also notice that the store only had minimal coverage throughout what is going on here? is this throughout all Lowes stores or what if so I will not shop there again. More...
    (Delivery Services)
    loki3965's Picture   loki3965    0 Comments   Comments
  • Lowes not reliable



    We paid for a hot water heater and installation from Lowes in Peoria, Illinois. We had to wait five days for them to get out here and when the installer arrived, he refused to install the appliance, saying the fit was too tight against the wall. My husband offered to help him lift the water tank and still the installer refused to install the product. Lowes offers slow, rude and unreliable service. Stay away from this store. More...
    (Repair Services)
  • outside installers and repair contractors are terrible



    Overall, I have no preference for Home Depot/Lowe's, but Lowe's is closer and tends to have higher end products. In the past 2 years though, we've been disappointed every single time we've needed either an installation or repair service. After purchasing a water heater when our gave up on a Saturday, we had to pay almost the same price again (same size, no extra work needed!!!) to get it installed, and because it was a weekend, they wanted yet another $200 for Sunday (didn't do that) emergency, I'm sorry but when is a water heater install NOT an emergency... More...
    (Home Improvement)
    flamingoland's Picture   flamingoland    1 Comments   Comments
  • Lowes in Waynesville NC



    They are the only game in town and they know it. We purchased what we thought was 10 gallons of the new Deck Resolve and talked to 20 minutes to the guy in Lowes and he gave us 5 gallons of stain instead, guess he figured we wouldn't be needing more, but we did and guess what it was then we found out he sold us the worng paint. Then I bought my husband anew grill for Father's day on Tuesday, but of course I counldn't get it delivered until the day after Father's Day because I wanted it put together. Not only did the forget some parts when the delivered it, we just... More...
    (Home Improvement)
    AmyHeinritz's Picture   AmyHeinritz    0 Comments   Comments
  • Lowes - Samsung washer



    We purchased a Samsung washer from Lowes. The same part has broken 3 times and flooded our upstairs floor/carpet and the ceiling of our main floor. We have taken multiple hours of time off of work for various repair people. The latest is today. The washer was supposedly repaired today for the latest time and it is leaking less than 6 hours later. Having spent over an hour on the phone with Lowes customer care tonight, we have to go through another repair time in order to prove that this machine is a lemon. The cost of repairing the flooding water damage and time off of work for a... More...
    (Repair Services)
    judySobek's Picture   judySobek    0 Comments   Comments
  • poor customer service



    requested followup on status of order for measured doors so i could buy the two french doors needed. contacted wrong store to get an incorrect number for store requested. upon contacting correct store asked if i could now place order but then was told that i would be contacted. everything was fine but the bad attitudes at both stores. wish we still had home depot! can't stand monopolize. i will now have my wife follow up on the order since the service i received was so bad, thanks lows. More...
    (Home Improvement)
    bigwhite2's Picture   bigwhite2    1 Comments   Comments
  • Lowes Great Service



    I want to acknowledge a few of the company's employees. There was a great young man by the name of Joey that helped with my questions about gardening and lawn maintenance. We explained to him what we were looking for and he knew the exact product we were talking about. He was very quick with service and very polite to us. He was awesome. Also there was a young lady by the name of Sorandi i believe. She was very quick with checkout and handled our products with care. Friendly, nice welcoming smile. She was great. Definitely coming back. More...
    (Home Improvement)
    rocky1's Picture   rocky1    0 Comments   Comments
  • Awful Customer Service



    During a recent visit to Lowes my wife and I had decided to make a large purchase using our Lowes Project card. We noticed there was no expiration date on the card. So upon arriving at at Lowe's we checked to make sure the card was still valid because we had not used it in a while.. The lady working the customer service desk said yes the card is still good but that it may need to be re-activated because it had not been used lately. So my wife and I continued on. We spent at least 1.5 hr in the outdoor section picking out plants and shrubs for our landscaping project. We then spent... More...
    (Miscellaneous)
    Jsnsprtstr's Picture   Jsnsprtstr    2 Comments   Comments
  • Door Installantion



    I have experienced a very poor installation job on doors I would like assistance in resolving this its been going on for months. The wrong size doors were ordered and foreced to fit the door jam cracked and modified to fit with the use of 1x6's. All Lowes wants to do is finish the job and charge me for the labor. At this time I would be more than happy with a full refund to incude labor and go else where. Thanks you More...
    (Home Improvement)
  • Door Installation



    I was having doors installed by Lowes and they ordered the wrong size forced them to fit cracked the door jam and said the door handle fell apart. Mill works guy was rude and all they kept wanting to do was to finish the job and then after I didnt like it refund the door cost only. I was out the entire labor charge. I was willing to except a full refund and go elswhere this went on for months. More...
    (Home Improvement)
    doorless's Picture   doorless    1 Comments   Comments
  • Kobalt Air Compressor



    I would advise against buying a Kobalt Air Compressor from Lowes. We've had two - the first broke at 1 year and was replaced, then the replacement broke 6 months later and we are dealing with the manufacturer warranty. 1. The manufacturer call center has had technical difficulty twice in the past week when trying to contact them 2. Its been almost a week since we first contacted them and we are still waiting on replacement parts to arrive and we dont have any shipping information on those parts. More...
    (Home Improvement)
  • lowes kraftmaid kitchen design



    My husband & I went to Lowes to order kraftmaid kitchen cabinets & take advantage of the 2 year no financing. My husband already had a Lowes credit card which we had used 3 times in last 5 years to purchase large ticket items with their no interest program. We ordered cabinets & went up to customer service to pay & his credit limit was not sufficient to cover the 13,000.00 plus charge. Customer service called the financer & they would not allow any more credit than 8500.00. Would send letter why within 3 days. Letter came & it stated he had insufficient credit... More...
    (Credit Cards, Finance, Banks)
    lloweshuh's Picture   lloweshuh    0 Comments   Comments
  • No longer a customer



    I am a woman do-it-yourselfer who undertakes major projects. I was buying my supplies from Lowes. But no more! One day I stood at the wire cutting area for 45 minutes (I intentionally timed it) for someone to measure and cut the wire for me. Several employees walked past my isle and looked down and saw me standing there. But not one offered to help. My husband came looking for me and finally went and brought over a young man from another department. I told him that had I been walking around with a penis, I would have been waited on right away. Yesterday just reinforced that in my mind. I... More...
    (Home Improvement)
    Fishrgal's Picture   Fishrgal    1 Comments   Comments
  • Rude sales rep named Ada and bad manager in San Jose



    Ada the appliance manager who mentions that she has more than 10 years of experience on this business everytime she opens her mouth. very arrogant lady. she told me and my husband that the dishwasher I bought will be delivered, installed and haul away the old one for free. The guys delivered my dishwasher and just dropped off. They didn't take the old one, they said maybe tomorrow. So we waited, but no one came. I complained even with the manager and their response was they will just take back and pick up the merchandise. All I can say that lowes will shut down and these guys will get... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Elizarica's Picture   Elizarica    0 Comments   Comments
  • Lack of tool knowledge-Great Service



    I'm in the tool department at lowes in Danville Il at least once a week. There is this sales associate by the name of Kelly, just to start things off on the right foot, I don't know much about tools! Kelly helps me every time, answering all my anoying questions and never tires of my lack of knowledge! Just want to give that man the credit he is due! With him my visits are always a pleasure. Thank you Kelly! More...
    (Miscellaneous)
    dograt's Picture   dograt    0 Comments   Comments
  • Exceptionally poor customer service



    We purchased a Whirlpool refrigerator from our local Lowes and purchased the extended warrantee. Within the warrantee period the ice makes stopped working. We called Lowes and they sent out a service repair person. He spent about 15 minutes looking at the refrigerator door and then said that the door needed to be replaced. He would call Lowes and get authorization. He was gone for maybe a half hour, called us back and told us that Lowes refused to authorize the repair as the problem was caused by the light in the door being left on. While we do not believe this caused the problem, if... More...
    (Repair Services)
    waynesimmes's Picture   waynesimmes    0 Comments   Comments

Lowes Reviews By Product

 

Lowes Comments


SGIBSON78 says: (5 months ago)
 0
I WOULD LIKE TO SAY THAT OVER THE YEARS LOWES WARRENTYS AND CUST SERVICE HAS GOE DOWN THE TOLIET THERE WARRENTYS ARE WORETHLESS AND IS JUST A PLOWY TO GET MORE MONEY OUT OF YOU I WILL NEVER BUY ANOTHER APPLIANC FROM LOWES BOUGHT BIG APLIANCES OVER THE LAST COUPLE OF YEARS AND EVERYTIME THE WARRENTYS HAVE BEEN A CROCK OF CRAP YOU HAVE TO GO THREW ALL THESE BS HOOPS TO GET SOMEONE AND THEN THEY DONT KNOW ANYTHING THIS MORNING CALLED ABOUT OUR DRYER WARRENTY AND I WAS TRANSFEERED TO 5 DIFFRENT PEOPLE THAT STILL COULDNT HELP ME THEY JUST KEPT PAWNING ME OFF TO ANOTHER PERSON FINALLY HUNG UP ON THEM LOWES HAS TURNED FROM BEING THE BEST TO THE WOREST WONT BUY ANYMORE APPLIANCES FROM LOWES



RP1234 says: (8 months ago)
 0
Poor service if your not Anglo. Very dissatisfied with service. See employee's asking Anglo's if they need help. I am close by and they act like they can not see me. This happens frequently.



minnierow says: (1 year ago)
 0
Just wanted to share something with the WORLD about LOWES in Hurst Texas # 0533 and the store manger ( Matt Berry )he's not a good person....He's very sneaky as a person and will not confront you as a customer or as a employee he speaks around to other people to relay his message. He's a undercover KKK in a BLUE VEST.....And I would like to advise EVERYONE of this nature of where you are spending your money and the type of person that LOWES has in place for a manger in Hurst Texas store # 0533. And this kind of behavior from someone that suppose to have a well rounded education.....wow how can this be acceptable? Well it's not because I wont stop here.



zeb1934 says: (2 years ago)
 0
Possible scam by Lowes? Purchased gas range and had issued with the propane conversion fitting according to the plumber Upon calling Lowes for product defect inquiry, they requested I call an 800 number. Once 800 number was called, a time was set for a service person to review the defect. The service person came by and basically stated there was no defect, but in fact "we must have improperly adjusted" the conversion fitting. He stated that this happens often and took approximately 10 minutes to "correct". We were told the service charge was $109 and we paid by check.

This appears to be somewhat of a scam since the "improper adjustment" is common and Lowes is aware but simply sells these appliances knowing a moderate % of their own customers must pay to have this issue corrected according to the plumber. I believe Lowes must either make their appliances sold in Hawaii with propane conversion already completed or make sure the manufacturer does not create conditions whereby reasonable person does not incur the $110 for “improper adjustment”.

Be aware of this when buying a gas-run appliances at Lowes.



luvnpopp says: (3 years ago)
 0
Purchased a microwave, worked fine for about 3 months then started doing weird things. Lowes replaced by sending someone out with new one after 2 service calls failed. New microwave worked fine for about a week and now it makes really loud noise. UNSATISFIED.



noleefclover says: (4 years ago)
 0
you need to measure the path of the band saw blade with a piece of string to determine the overall length of the band saw blade...THEN you can buy the correct size. EVEN the NEW saws at Lowes do not have the correct sizes anywhere on them. LOWES employees have to measrue the blades and write it on the inside of the saw for customers to eventually find when needed. I ran into the EXACT same problem and had to solve it myself. Lowes is NEVER any help. WE ARE ON OUR OWN



jdreag says: (4 years ago)
 0
i have a task force band saw (10)inch and i am in need of a replacement band yet my local store (glasgow ky) says they cant help me..I was given this saw for christmas..I would like to keep this saw as it worked fine for my wood working...does lowes have replacement ..the item number on the data plate is 90181 can i get a replacement blade for my saw



madinjoetown says: (5 years ago)
 0
July 15, 2009



I am writing in regard to my father, who lives in St Joseph Mo. He purchased a New Husqvarna riding mower, as well as additional parts, including a 48 inch snow blade and a grass catcher/bagger for over $2300.00 from Lowes here in St Joseph Mo. The snow blade had to be ordered. It came in, my father had to pay shipping for it. He unpacked it and the cable that is supposed to be included, was not packaged the way the rest of the items in the box were and he subsequently found it was the wrong part. He immediately contacted the Lowes where he purchased it. He did not get very good service and no real answers by phone, so he took his book, and the incorrect part in to explain in person. That is why I am writing. What kind of service is this Lowes store supposed to provide to a customer, who purchased something and through no fault of their own, did not receive all that was supposed to be in the package? He spoke to a manager, who said they have the part right there in the store, then they said sorry they can’t give it to him. There was something about a “yellow sheet” and it must be sent in, etc. Then he was told that they were so sorry, that they will put his name on the part and ship it right out to him. They took his information, but the part did not come. When he called back, he was given a whole new story. The next manager, “Dave” told my father that he was so sorry, they were shipping it on Monday,(that would be last week) and that it would come directly to my father’s home and “Dave” said he had the tracking number. This is the number my father was given: #wm52718. First of all, it is NOT a tracking number, and when I searched it on the internet it comes up as an invalid part number. So when the part never did arrive, my dad called again, this time, he got a different “Manager” named “Dennis” he told my father that the plant where this part ships from was “closed down for 4 days for the 4th of July”. When my dad said he didn’t believe that, they next said that it was closed down for 3 weeks for “inventory”. Also sounded like a bunch of “who shot John” or nonsense. It is a good thing dad didn’t wait until he needed the blade this winter to discover this error. That mower is sitting in the middle of his garage in his way. He wants to get it all ready for winter and can’t proceed because he is missing the needed 3 foot long cable. This is the missing part: Control Cable Assembly part number #49808 reference number 23

The lawn tractor is model number YTH20K46

The model number for the grass catcher/bagger is H246SL

And the model number for the 48 inch snow blade is 490-900B-0030

And below that number is this one 45-0429-669 This store seems unable to correct the situation in a timely manner. He will no doubt buy his items at a more reputable company where they send the correct parts and when they happen to make a mistake and leave out a needed part, they take care of their customers. Following up to be sure it is done promptly. Lying to customers and giving phony tracking information is unacceptable. We are all pretty upset that our father is being treated like this. Is Lowes the kind of company that wants to be associated with treating the elderly in this way? This behavior is just not acceptable.




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