Lowes Reviews and Complaints

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Lowes Reviews

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  • Poor Carpet Installation / Watson Floor Covering/ Lowes



    We purchased the carpet in November of 2012. We paid $3000 to have the master bedroom and family room carpeted. We purchased the carpet from Lowe's in Matthews, NC and it was installed for Lowe's by Watson's Floor Covering. After 18 months, we started noticing rolls in the carpet (loose). Additionally, the pad is uneven at the doorway and you can see where the carpet was seamed. I went in to Lowe%u2019s and explained the situation to a manager. He gave me an 800 phone number to call customer service. Lowe%u2019s Customer Service said that the installation had a one year... More...
    (Home Improvement)
    CassidyMike's Picture   CassidyMike    0 Comments   Comments
  • Lowe's extended guarantees



    We purchased a bosch dishwasher with a 4 year extended warranty. The warranty on some parts of the product is for 5 years, that's a total of nine years. Lowe's said that I don't have a warranty because Bosch does not have anything that is guaranteed for 5 years. I have it in black and white. It says that they will repair or replace any microprocessors of circuit boards that are defective th;rough the fifth year from the date of purchase, labor charges excluded. They do not deliver what they promised! We will never buy appliances at Lowe's again!!!! More...
    (Repair Services)
    Arline's Picture   Arline    0 Comments   Comments
  • Damage caused by carpet installers subcontracted by Lowes



    Contract # 413158986 We had our whole house carpeted by Lowes and it was subcontracted out to service pro. We paid over $6000. This was in July 2014. We are now finding things that these gentlemen broke and knew they broke and did not disclose to us. My wooden kitchen floor has a huge cracked piece where it joins the living room carpet where they pulled it up and cracked the board. Didn't tell me I have a hole punched in a bedroom door where they forced the door back against a door stop and punched a nice hole the size of a quarter through it. They also cracked my bed frame. The... More...
    (Home Improvement)
    Cindeecwp's Picture   Cindeecwp    0 Comments   Comments
  • Delivery date notification



    I ordered a washer and dryer from Lowes on 10-2-2014. I canceled the washer order and reordered another washer on 10-3-2014. The washer was ready for delivery, but I wanted both items to be delivered at the same time. I got a phone call from someone at the store yesterday (10-13-2014) telling me that my dryer would be shipped from the manufacturer on 10-20-2014. That's almost 3 weeks from the time I ordered it. No reason for the delay, no effort to work with me on getting a dryer sooner. I thought about it awhile, and then called up Lowes.com and cancelled my order. They didn't... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    DJS69's Picture   DJS69    0 Comments   Comments
  • Horrible customer service



    I called the store to check on a price for a gas range install and was told it was covered in the cost. When I went in it turns out it costs $150. The sales rep was not very empathetic and the assistant store manager was worse. Ron was awful! He kept say "sorry, what do you want me to do?" And made us feel as if we were taking up his precious time. I will not be shopping at this store again. I went directly to Home Depot and they were so incredibly nice and helpful. More...
    (Shopping, Chain Stores)
    Ev1295's Picture   Ev1295    2 Comments   Comments
  • Product shown in store online, not carried in store.



    On 10/11/14 I went to Lowes.com and found Kellogg shade soil at the Anaheim Ca. store. Website said it was available at the store. Drove to the store and couldn't find it so I asked the person working there at the outside garden register about it, who told me that they had not had it in the store for at least 2 months, and that the website shows that it is carried at Lowes but not which stores carry an item by specific store. I mentioned that you can chose the specific store that you want to shop from, and check that stores availability. The employee said "well no, that's not... More...
    (Home Improvement)
  • Failure to Provide Product



    On Sep 13, 2014, I thought that I had purchased a refrigerator to be delivered to our new house on Friday Sep 26, 2014. On Sep 25, 2014 I received a phone message to inform me that the refrigerator should be available in 7 days (NOTE: This is 12 days after purchasing and the day before scheduled delivery. Today, Sep 30, 2014 I called the store to find out when the refrigerator would be delivered and was told that there are some at the distribution center and that it would be at least 10 days before they would know if one of those would be allocated to my delivery. That would be almost 30... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    rottekatz's Picture   rottekatz    0 Comments   Comments
  • Customer service is LACKING



    I am beginning to think that corporate needs to take a look at the Lowes at 71st and Olympia in Tulsa, OK. This is the second time I have had poor customer service there in the last 3 months, this time in the tile department. Looking for a product (tile adhesive) to use in an RV and found someone who was willing to help but didn't have the knowledge about the products, she asked the employee working in that department who was with another customer. We anticipated that when she was finished she would help me but oh noooo. She got up and walked to the front of the store and was... More...
    (Home Improvement)
    jespence1's Picture   jespence1    0 Comments   Comments
  • Lowel's Mission Valley San Diego makes good on bad microwave.



    I bought a Whirlpool microwave last November from Lowes. It started turning itself on and adding time to settings. We should have stopped using it the first time we realized there was something wrong with the timer, instead we set it and walked out of the room. The contents burned, really burned. I have written to Whirlpool and heard nothing back, despite still being under manufacturers warranty. Today Lowes called me to say they would give me a store credit. Lowes rocks, that is good business. More...
    (Miscellaneous)
    cwnourie's Picture   cwnourie    0 Comments   Comments
  • False appliance sale



    So this one time I took someone advice and decided to buy my appliance from lowes big mistake. I ordered online, confirmation came that can pickup my order from store tomorrow. Drove 40 miles to pickup, they were like oh that was a mistake, that item is our floor model, we can't give it to you and we don't have one. "Do you want your money back" she said!!! So I lost $65.00 service call fee from the plumber no appliance. I called their lot line guy names Codie said ill get someone to call you. Then this guy name Dan Moree, called once 9:54pm and left a message. Called 5... More...
    (Home Improvement)
    Hootanfm's Picture   Hootanfm    0 Comments   Comments
  • unfair treatment



    I work at the Brewer Maine Lowes as a Driver.They are so hard to work for very high stress and pressure.God for bid if you take a lunch in an 8hr work day driving.They yell at you and threaten you for being to slow if you take a lunch or break.My supervisor always discriminates against only me for being slow because I take a break.When we end our day we are supose to fill out a form and lie about taking a lunch or get yelled at.I always show up for work and never call in sick and still can't win uhg! More...
    (Home Improvement)
  • after 6 weeks special order not sent



    On 6/7 I ordered shades at the Brooklyn Lowes, paid entire amount for $742 tax that day. Home delivery was scheduled for 6/19. Call to the store on 6/19 brought mixed answers about order delay and scheduled new date for 7/2. No delivery--calls to store and customer service on 7/9 set new delivery date for 7/21 saying that manufacturer just got the material. On those dates I was at times left on hold for people that never came back and told by various people that the order was in the store. Again on 7/21 no delivery. Phone calls not returned. Employees confused about whether the order... More...
    (Home Improvement)
    noshades's Picture   noshades    0 Comments   Comments
  • Restore Deck Paint



    I purchased Lowe's Restore Deck and Concrete Paint and applied as directed. They should warn you that this makes a very hot surface in the Florida sun. If you have dogs or want to walk on your deck, steer clear of the product. Bare wood is much more friendly, so I would suggest you just place a new coast of sealer on it. Now I have to figure out how to get this stuff off the wood deck! DON"T BUY THIS CRAP! More...
    (Home Improvement)
    BarryLEES's Picture   BarryLEES    0 Comments   Comments
  • Samsung washer repair



    I have 4 children at home, a husband who works many hours as a professional and I have severe rheumatoid arthritis/ankylosing spodylitis (RA of the spine). We have a top load large capacity Samsung washer under extended warranty until November 2014 bought here in Dothan, Alabama. Called for service and sent someone from Alabama power here 5 business days later (1 week no washer). He was really good but they did not stock the circuit board. Said he would order it and would be back 5-7 business days:(. 4th of July falls on Friday so apparently that means he won't come to our area at... More...
    (Repair Services)
  • We need to wash clothes!



    We are a busy family with 4 children at home and a professional dad who works many hours. I have severe ankylosing spondylitis (arthritis in my spine) and severe rheumatoid arthritis and loading up clothes for my large family and carrying them to who knows where to wash them and then bring heavy wet clothes home to dry is NOT an option. We have a Samsung large capacity top load washer purchased from Lowe's and we were very happy until it died. Unfortunately, at this point, the washer is still covered under the extended warranty until November 2014. My husband called for service and... More...
    (Repair Services)
    Heatherwewers's Picture   Heatherwewers    0 Comments   Comments
  • Lowes carpet sales and installation



    Our experience with the carpet sales and installation with the Everett, WA Lowes was extremely disappointing and frustrating. I will never recommend their services to anyone else and highly doubt I will even shop at Lowes ever again. Here's the timeline/summary: May: purchased carpet, had to wait 2-3 weeks for carpet to ship from Georgia to WA end of May: carpet arrived, installers come out to install, lay the padding and tack strips and then find out that the measurement was wrong thus meaning we were sold the wrong size of carpet (needed 15' width rather than the 12'... More...
    (Shopping, Chain Stores)
    GarCam120's Picture   GarCam120    1 Comments   Comments
  • Lowe's Installations



    Went to Lowe's with my daughter in law when their water heater completely quit working - family of 4 with two little ones and NO hot water. Was assured by Lowe's rep that it would be installed the next day and there are even "Next day installation Guarantee" signs up all over the place in the store. She gets a call from the installation manager at Lowe's the next morning who told her that they are booked solid for the entire WEEK!! I called the store manager who never called me back. Persistent and aggravated as I am, I called back again in 4 hours and got a... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    mbleuer's Picture   mbleuer    0 Comments   Comments
  • Trying to get storm door and screen door installed



    I have been trying for over 3 weeks to get a storm and screen doors for my house, we went to the Lowes's on Bobby Jones Expressway in Augusta, GA. This store has the most terrible customer service in the door section area, the person that manages this area is never there and it seem like no else know anything about the doors or the area. I have had a terrible experience and still to this day 6/23/2014, I still haven't got my doors installed, I have called and complained twice to the Corporate office and I still get the same run around. I should have listened to my wife and went to... More...
    (Miscellaneous)
    tgordon7710's Picture   tgordon7710    0 Comments   Comments
  • Lowes santee-near town center parkway



    I went into lowes today want to buy two nightstand lamps. The one I wanted only had one in stock and one on display. I called on Rudy who was nearby to help. I say excuse me do you happen to know if you have more in stock or do you give a discount on the displays. He comes over doesn't say a word grabs the lamp and scans it. Says " these are all we have" I then ask do you guys give discounts on displays he says "no" then walks away. Horrible customer service. We're not planning on going back to lowes and thank goodness I found the lamps at Home Depot. Please... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Becca61's Picture   Becca61    0 Comments   Comments
  • Lowe's Engaged in Deceptive Business Practice



    Last week, I went to Lowe's appliance department and tried to purchase a GE Cooktop. The sales person matched the price with competitor and agreed to give an additional $80 rebate.I tried to pay at that moment but she told me not to pay $35 for the measurement; printed out a four page document; wrote by hand the agreed upon price which was $1099 plus a $80 rebate. The measurement was done yesterday and when, I tried to pay for the Cooktop, I was told that the manager has declined to give $80 rebate. It makes me think that their sales practice is designed to rip customer off. More...
    (Shopping, Chain Stores)
    mquamar's Picture   mquamar    0 Comments   Comments
  • 3 times and no washer



    My delivery date has been changed by some "mystery person" twice now to days that I am not available to be here to get my $800 dollar washing machine! This new delivery company Lowes has is terrible!!! How many complaints do they need to get rid of them?? What does this company have on them??? Do they have pictures of the them playing golf with Satan or something??? More...
    (Delivery Services)
    Dianasville's Picture   Dianasville    0 Comments   Comments
  • Lowes broken lawnmower



    I purchased a TroyBilt lawnmower on 06/01/2013, on 05/14/2014 I took the mower in for repair as it would not start. I had called their repair advantage number before taking it to the store and had supplied information about purchase and was told it was under warranty and I should just take it to the store which is store number 1861. When I arrived I was told I had to pay for shipping ($35). On 05/26/2014 I received call from the repair center stating the repair costs would be $156 so I declined repair as this was close to what I had paid for the mower. About a week latter I received a call... More...
    (Home Improvement)
    genebt's Picture   genebt    0 Comments   Comments
  • Fence Installation Estimate



    I highly recommend you do not call Lowes for a Fence installation. They did not show up at the scheduled appointment after I had to make arrangements to be home and not at work that day. When I called, I sat on hold for a long time, was switched to 3 different customer service reps (although they were all nice), only to find out that they had absolutely no record of me or the appointment in their system. Then they could only reschedule for a week later which did not work for me. I'm extremely disappointed especially because of the amount of money I spend at my local Lowes... I will... More...
    (Home Improvement)
  • The WORST employees -DISRESPECTFUL TO CUSTOMERS!



    TOTAL DISRESPECT FOR IT'S CUSTOMERS. They have some girl that works in the garden department - female gilligan we call her. She has NO respect for customers. We caught her up at the cashier registers speaking with cashier just trashing a customer that she had been helping, mocking the way the customer spoke and walked. When the manager was notified, all that was said; oh gosh, i'm sorry... what is that.. well yeah, i guess you are sorry if that's all you can do about it! the store is going totally down hill!!!!!! More...
    (Home Improvement)
    babbs4040's Picture   babbs4040    0 Comments   Comments
  • Outrageous non-existant Customer Service



    The Lowe's store located in Marysville (Smokey Point) Wa is one place I will NEVER do business with again! The other day, we rented a flat bed truck from Home Depot by the hour. It had to be returned by the time the store closed at 10:.00 pm. We got to Lowe's at 4:45 and expected our $2000 worth of lumber (Home Depot didn't have what we needed) to be loaded and then we'd take it to our house about 30 minutes away. (We also spent $1000 on smaller items) So, $3000 that day, not to mention about $50,000 over the past couple years there for other projects brought no amount... More...
    (Home Improvement)
  • Great Service



    Me and my Husband went down to the Lowes on 7801 Tonnele Ave, North Bergen, NJ. While we shopped around far a new patio set and a few other items. I was greeted by a Lowes associate named Jose. At first I was skeptical on buying the patio set but then felt right at home once Jose went over what I was buying and how it would benefit me and my family. After making my final decision on buying the product Jose had asked if there was anything else I needed and he answered all my questions I was surprised on how well knowledged he was of the store. So he took us around the store showing us around... More...
    (Home Improvement)
    lowes3434's Picture   lowes3434    0 Comments   Comments
  • delivery drama



    I ordered from Millington, TN Lowes on 4/16/14 fence panels, 2 hours later the store calls and states rudely that they do not have the panels I ordered and for me to look else where. I called the Lowes in Memphis on Summer Ave and asked if they delivery to me, they at first told me no, but after a few questions, changed their answer and said I could ordered from them. After 5 days of waiting and no one calling to set a delivery date, I call and they say they can be there the next day between 8-12, 11:30 that day they call and say they don't come out there until 4pm, 4pm comes and no... More...
    (Miscellaneous)
    deliverydrama's Picture   deliverydrama    0 Comments   Comments
  • Lowes employees



    A Lowes employee dented and scratched the tailgate of my truck when he slid a 8x8x16 brick on it while helping me load my purchase. I scolded him and he did not even apologize. A bag or morter leaked all over me and no one apologized. Two weeks later, the bay where the morter is still not cleaned up. I purchased two gallons of paint yesterday and the employee in the paint department 'Derrel' only colored one of the gallons of paint, but labeled both of them as being colored. I had to return to the store to get that fixed. Again, no one offered an apology. More...
    (Home Improvement)
    HandymanDon's Picture   HandymanDon    2 Comments   Comments
  • Replacement Parts : Lawnmower/Chainsaw



    Purchased top selling lawn mower and chain saw from Lowes in 2013. Went back in Spring of 2014 [MARCH Wanted to buy a new mowing blade for mower. Also wanted to buy new spark plugs for both and a fuel filter for the saw. Both these [mower and chain saw] items were on the shelf and for sell. The customer rep. told me that they do not carry these parts. Why would you sell a product and not have simple replacement parts for the products you sell?? They did have these same replacement parts for product brands that Lowes didn't even carry or sell. Not sure what would happen if I bought a... More...
    (Home Improvement)
    caldwell22's Picture   caldwell22    0 Comments   Comments
  • Lowes in Suwanee, Georgia charging for service plan without my knowledge.



    So I go in to buy a pair of electric hedge clippers, a cheap bow saw and an extension cord. It's that time of year, right? So as I shop I always use my iPhone to price check things and keep a running total going so I don't go over budget. So I get my three items, get to the register and expect about an 81 or 82 dollar bill. It's 90 bucks. SAY WHAT?! I had to interrogate the clerk for 3 minutes to finally get to the bottom of it. Here's how that conversation ended: Him: So it comes with a 2 year service agreement. Me: No, it does NOT come with it! If it CAME WITH IT,... More...
    (Home Improvement)
    TomOwens's Picture   TomOwens    0 Comments   Comments
  • Appliance Center



    My wife and I went to the Lowe's at 1111 Eastchase Pkwy on January 29, 2014 to look at washer and dryers. We were met in the appliance center by Rickey Rodger who was very polite and courteous. Mr. Rogers showed us several different makes and models and explained the difference in the quality and efficiency of the different machines. We decided to purchase a Samsung washer and dryer. The washing machine was out of stock at this location and Mr. Rodgers told us he could order the machine and that it would take approximately 7 days to get it back in stock. We explained to Mr. Rodgers... More...
    (Home Improvement)
    granddaddy's Picture   granddaddy    0 Comments   Comments
  • Lowes: terrible customer service



    I went to Lowes in Omaha, Ne located on 144th and maple and needed blinds. I could see the blinds that I needed in brown and asked an associate to help me find them in white. He said, "beats me" and tried to walk away. I said before you go, they are clearly here I just need the other color that this label says your store offers. He said, "I think that is a special order so you could just look for another kind." He was clearly hoping I would go away. I then asked another person to help me and they said that I should just get vinyl because that was right there. This is... More...
    (Home Improvement)
    ihatelowes's Picture   ihatelowes    0 Comments   Comments
  • Lowe's Chesterfield, MO store



    Bought a dishwasher and agreed on an install date. Installer called and changed date. Installer called again to say they can't make it. I called Lowe's install department. The install manager was more interested in assigning blame than helping me. She explained it was the sales persons fault for promising a date. She then blamed the install company for missing the date. Both may be true but that doesn't help me. I called to get resolution to a commitment the store made to me. The install manager just wanted to put the burden on me to find another date that was... More...
    (Delivery Services)
  • Horrid delivery service



    My GE electric range was ordered & paid for, delivery included, on Dec 29. Received a phone call Dec 31 to confirm details, and was told we might get a call Jan 2, but may be Jan 3, to provide delivery time for the following day. Due to numerous screw ups by Lowes, and perhaps their shipping company also, it's now Jan 10 & I still have no stove. We've been on the phone with the shipping company, the store delivery department, even the store manager, over the past week, and wasted time waiting for delivery that was supposedly scheduled, more than once. Now we're told... More...
    (Delivery Services)
    dragonmama's Picture   dragonmama    1 Comments   Comments
  • Ceiling Tile



    product listed as $1.00 sq ft $40.00 per carton product code 87261 there is no phrase stating "sold by carton only" anywhere in the area. I needed only 8 squares (1 ft X 1ft) but had to buy a carton of 40 squares. There needs to be some info stating "sold by carton only ". I had quoted my costumer for the $1sq ft on 8 sqs and had to eat the difference of $32. More...
    (Miscellaneous)
    oddjobsrus's Picture   oddjobsrus    0 Comments   Comments
  • Lowes - installers damaged house, machines and didn't install properly.



    I purchased top of the line front load LG washer and dryer with next day delivery. I was told the machines would arrive between 3:00 and 5:00 p.m. the next day. After waiting around they didn't arrive until 7:00 p.m. Three hours later, my brand new wood floors and freshly painted walls were damaged. The installers left after 10:00 p.m. telling me the machines were ready to operate. I started a load of laundry and realized after it was running for about five minutes that no water was entering the machine. They also put the machines in the incorrect order to be able to swap clothes... More...
    (Miscellaneous)
    KSilver's Picture   KSilver    0 Comments   Comments
  • Pella replacement window



    Just installed a pella Thermastar series 20 replacement window. I have bought and used replacement windows in the past. This by far is the cheapest lowest quality window I have ever seen. It came with on window retractor disconnected and 2 of the 4 caps in the spring loaded screen holders broke off on fist use. In the past we have hired a company to put on low cost windows like a WindowWorld type company for $189 each, installed. This Pella from Lowes is junk and it cost $150 and I had to install it. Don't buy this model of Pella. l think they tred to get into the low end of windows... More...
    (Home Improvement)
    Jackman's Picture   Jackman    0 Comments   Comments

Lowes Reviews By Product

 

Lowes Comments


TheBestCook says: (3 weeks ago)
 0
I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The person that sold me the remodel was very good in explaining how the program works and it was exactly as described. We had very little to do with the remodel and were not inconvenienced as we have been in the past with 2 other remodels. Their price was much better than other private contractors had quoted us including Re-Bath. I was very happy with the quality of work and I am very picky ;-) Great service experience for me and my husband. I guess it has everything to do with what location is doing the work.



SGIBSON78 says: (12 months ago)
 0
I WOULD LIKE TO SAY THAT OVER THE YEARS LOWES WARRENTYS AND CUST SERVICE HAS GOE DOWN THE TOLIET THERE WARRENTYS ARE WORETHLESS AND IS JUST A PLOWY TO GET MORE MONEY OUT OF YOU I WILL NEVER BUY ANOTHER APPLIANC FROM LOWES BOUGHT BIG APLIANCES OVER THE LAST COUPLE OF YEARS AND EVERYTIME THE WARRENTYS HAVE BEEN A CROCK OF CRAP YOU HAVE TO GO THREW ALL THESE BS HOOPS TO GET SOMEONE AND THEN THEY DONT KNOW ANYTHING THIS MORNING CALLED ABOUT OUR DRYER WARRENTY AND I WAS TRANSFEERED TO 5 DIFFRENT PEOPLE THAT STILL COULDNT HELP ME THEY JUST KEPT PAWNING ME OFF TO ANOTHER PERSON FINALLY HUNG UP ON THEM LOWES HAS TURNED FROM BEING THE BEST TO THE WOREST WONT BUY ANYMORE APPLIANCES FROM LOWES



RP1234 says: (1 year ago)
 0
Poor service if your not Anglo. Very dissatisfied with service. See employee's asking Anglo's if they need help. I am close by and they act like they can not see me. This happens frequently.



minnierow says: (2 years ago)
 0
Just wanted to share something with the WORLD about LOWES in Hurst Texas # 0533 and the store manger ( Matt Berry )he's not a good person....He's very sneaky as a person and will not confront you as a customer or as a employee he speaks around to other people to relay his message. He's a undercover KKK in a BLUE VEST.....And I would like to advise EVERYONE of this nature of where you are spending your money and the type of person that LOWES has in place for a manger in Hurst Texas store # 0533. And this kind of behavior from someone that suppose to have a well rounded education.....wow how can this be acceptable? Well it's not because I wont stop here.



zeb1934 says: (2 years ago)
 0
Possible scam by Lowes? Purchased gas range and had issued with the propane conversion fitting according to the plumber Upon calling Lowes for product defect inquiry, they requested I call an 800 number. Once 800 number was called, a time was set for a service person to review the defect. The service person came by and basically stated there was no defect, but in fact "we must have improperly adjusted" the conversion fitting. He stated that this happens often and took approximately 10 minutes to "correct". We were told the service charge was $109 and we paid by check.

This appears to be somewhat of a scam since the "improper adjustment" is common and Lowes is aware but simply sells these appliances knowing a moderate % of their own customers must pay to have this issue corrected according to the plumber. I believe Lowes must either make their appliances sold in Hawaii with propane conversion already completed or make sure the manufacturer does not create conditions whereby reasonable person does not incur the $110 for “improper adjustment”.

Be aware of this when buying a gas-run appliances at Lowes.



luvnpopp says: (4 years ago)
 0
Purchased a microwave, worked fine for about 3 months then started doing weird things. Lowes replaced by sending someone out with new one after 2 service calls failed. New microwave worked fine for about a week and now it makes really loud noise. UNSATISFIED.



noleefclover says: (4 years ago)
 0
you need to measure the path of the band saw blade with a piece of string to determine the overall length of the band saw blade...THEN you can buy the correct size. EVEN the NEW saws at Lowes do not have the correct sizes anywhere on them. LOWES employees have to measrue the blades and write it on the inside of the saw for customers to eventually find when needed. I ran into the EXACT same problem and had to solve it myself. Lowes is NEVER any help. WE ARE ON OUR OWN



jdreag says: (4 years ago)
 0
i have a task force band saw (10)inch and i am in need of a replacement band yet my local store (glasgow ky) says they cant help me..I was given this saw for christmas..I would like to keep this saw as it worked fine for my wood working...does lowes have replacement ..the item number on the data plate is 90181 can i get a replacement blade for my saw



madinjoetown says: (5 years ago)
 0
July 15, 2009



I am writing in regard to my father, who lives in St Joseph Mo. He purchased a New Husqvarna riding mower, as well as additional parts, including a 48 inch snow blade and a grass catcher/bagger for over $2300.00 from Lowes here in St Joseph Mo. The snow blade had to be ordered. It came in, my father had to pay shipping for it. He unpacked it and the cable that is supposed to be included, was not packaged the way the rest of the items in the box were and he subsequently found it was the wrong part. He immediately contacted the Lowes where he purchased it. He did not get very good service and no real answers by phone, so he took his book, and the incorrect part in to explain in person. That is why I am writing. What kind of service is this Lowes store supposed to provide to a customer, who purchased something and through no fault of their own, did not receive all that was supposed to be in the package? He spoke to a manager, who said they have the part right there in the store, then they said sorry they can’t give it to him. There was something about a “yellow sheet” and it must be sent in, etc. Then he was told that they were so sorry, that they will put his name on the part and ship it right out to him. They took his information, but the part did not come. When he called back, he was given a whole new story. The next manager, “Dave” told my father that he was so sorry, they were shipping it on Monday,(that would be last week) and that it would come directly to my father’s home and “Dave” said he had the tracking number. This is the number my father was given: #wm52718. First of all, it is NOT a tracking number, and when I searched it on the internet it comes up as an invalid part number. So when the part never did arrive, my dad called again, this time, he got a different “Manager” named “Dennis” he told my father that the plant where this part ships from was “closed down for 4 days for the 4th of July”. When my dad said he didn’t believe that, they next said that it was closed down for 3 weeks for “inventory”. Also sounded like a bunch of “who shot John” or nonsense. It is a good thing dad didn’t wait until he needed the blade this winter to discover this error. That mower is sitting in the middle of his garage in his way. He wants to get it all ready for winter and can’t proceed because he is missing the needed 3 foot long cable. This is the missing part: Control Cable Assembly part number #49808 reference number 23

The lawn tractor is model number YTH20K46

The model number for the grass catcher/bagger is H246SL

And the model number for the 48 inch snow blade is 490-900B-0030

And below that number is this one 45-0429-669 This store seems unable to correct the situation in a timely manner. He will no doubt buy his items at a more reputable company where they send the correct parts and when they happen to make a mistake and leave out a needed part, they take care of their customers. Following up to be sure it is done promptly. Lying to customers and giving phony tracking information is unacceptable. We are all pretty upset that our father is being treated like this. Is Lowes the kind of company that wants to be associated with treating the elderly in this way? This behavior is just not acceptable.




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