Lowes Reviews and Complaints

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Lowes Reviews

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  • after 6 weeks special order not sent



    On 6/7 I ordered shades at the Brooklyn Lowes, paid entire amount for $742 tax that day. Home delivery was scheduled for 6/19. Call to the store on 6/19 brought mixed answers about order delay and scheduled new date for 7/2. No delivery--calls to store and customer service on 7/9 set new delivery date for 7/21 saying that manufacturer just got the material. On those dates I was at times left on hold for people that never came back and told by various people that the order was in the store. Again on 7/21 no delivery. Phone calls not returned. Employees confused about whether the order... More...
    (Home Improvement)
    noshades's Picture   noshades    0 Comments   Comments
  • Restore Deck Paint



    I purchased Lowe's Restore Deck and Concrete Paint and applied as directed. They should warn you that this makes a very hot surface in the Florida sun. If you have dogs or want to walk on your deck, steer clear of the product. Bare wood is much more friendly, so I would suggest you just place a new coast of sealer on it. Now I have to figure out how to get this stuff off the wood deck! DON"T BUY THIS CRAP! More...
    (Home Improvement)
    BarryLEES's Picture   BarryLEES    0 Comments   Comments
  • Samsung washer repair



    I have 4 children at home, a husband who works many hours as a professional and I have severe rheumatoid arthritis/ankylosing spodylitis (RA of the spine). We have a top load large capacity Samsung washer under extended warranty until November 2014 bought here in Dothan, Alabama. Called for service and sent someone from Alabama power here 5 business days later (1 week no washer). He was really good but they did not stock the circuit board. Said he would order it and would be back 5-7 business days:(. 4th of July falls on Friday so apparently that means he won't come to our area at... More...
    (Repair Services)
  • We need to wash clothes!



    We are a busy family with 4 children at home and a professional dad who works many hours. I have severe ankylosing spondylitis (arthritis in my spine) and severe rheumatoid arthritis and loading up clothes for my large family and carrying them to who knows where to wash them and then bring heavy wet clothes home to dry is NOT an option. We have a Samsung large capacity top load washer purchased from Lowe's and we were very happy until it died. Unfortunately, at this point, the washer is still covered under the extended warranty until November 2014. My husband called for service and... More...
    (Repair Services)
    Heatherwewers's Picture   Heatherwewers    0 Comments   Comments
  • Lowes carpet sales and installation



    Our experience with the carpet sales and installation with the Everett, WA Lowes was extremely disappointing and frustrating. I will never recommend their services to anyone else and highly doubt I will even shop at Lowes ever again. Here's the timeline/summary: May: purchased carpet, had to wait 2-3 weeks for carpet to ship from Georgia to WA end of May: carpet arrived, installers come out to install, lay the padding and tack strips and then find out that the measurement was wrong thus meaning we were sold the wrong size of carpet (needed 15' width rather than the 12'... More...
    (Shopping, Chain Stores)
    GarCam120's Picture   GarCam120    1 Comments   Comments
  • Lowe's Installations



    Went to Lowe's with my daughter in law when their water heater completely quit working - family of 4 with two little ones and NO hot water. Was assured by Lowe's rep that it would be installed the next day and there are even "Next day installation Guarantee" signs up all over the place in the store. She gets a call from the installation manager at Lowe's the next morning who told her that they are booked solid for the entire WEEK!! I called the store manager who never called me back. Persistent and aggravated as I am, I called back again in 4 hours and got a... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    mbleuer's Picture   mbleuer    0 Comments   Comments
  • Trying to get storm door and screen door installed



    I have been trying for over 3 weeks to get a storm and screen doors for my house, we went to the Lowes's on Bobby Jones Expressway in Augusta, GA. This store has the most terrible customer service in the door section area, the person that manages this area is never there and it seem like no else know anything about the doors or the area. I have had a terrible experience and still to this day 6/23/2014, I still haven't got my doors installed, I have called and complained twice to the Corporate office and I still get the same run around. I should have listened to my wife and went to... More...
    (Miscellaneous)
    tgordon7710's Picture   tgordon7710    0 Comments   Comments
  • Lowes santee-near town center parkway



    I went into lowes today want to buy two nightstand lamps. The one I wanted only had one in stock and one on display. I called on Rudy who was nearby to help. I say excuse me do you happen to know if you have more in stock or do you give a discount on the displays. He comes over doesn't say a word grabs the lamp and scans it. Says " these are all we have" I then ask do you guys give discounts on displays he says "no" then walks away. Horrible customer service. We're not planning on going back to lowes and thank goodness I found the lamps at Home Depot. Please... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Becca61's Picture   Becca61    0 Comments   Comments
  • Lowe's Engaged in Deceptive Business Practice



    Last week, I went to Lowe's appliance department and tried to purchase a GE Cooktop. The sales person matched the price with competitor and agreed to give an additional $80 rebate.I tried to pay at that moment but she told me not to pay $35 for the measurement; printed out a four page document; wrote by hand the agreed upon price which was $1099 plus a $80 rebate. The measurement was done yesterday and when, I tried to pay for the Cooktop, I was told that the manager has declined to give $80 rebate. It makes me think that their sales practice is designed to rip customer off. More...
    (Shopping, Chain Stores)
    mquamar's Picture   mquamar    0 Comments   Comments
  • 3 times and no washer



    My delivery date has been changed by some "mystery person" twice now to days that I am not available to be here to get my $800 dollar washing machine! This new delivery company Lowes has is terrible!!! How many complaints do they need to get rid of them?? What does this company have on them??? Do they have pictures of the them playing golf with Satan or something??? More...
    (Delivery Services)
    Dianasville's Picture   Dianasville    0 Comments   Comments
  • Lowes broken lawnmower



    I purchased a TroyBilt lawnmower on 06/01/2013, on 05/14/2014 I took the mower in for repair as it would not start. I had called their repair advantage number before taking it to the store and had supplied information about purchase and was told it was under warranty and I should just take it to the store which is store number 1861. When I arrived I was told I had to pay for shipping ($35). On 05/26/2014 I received call from the repair center stating the repair costs would be $156 so I declined repair as this was close to what I had paid for the mower. About a week latter I received a call... More...
    (Home Improvement)
    genebt's Picture   genebt    0 Comments   Comments
  • Fence Installation Estimate



    I highly recommend you do not call Lowes for a Fence installation. They did not show up at the scheduled appointment after I had to make arrangements to be home and not at work that day. When I called, I sat on hold for a long time, was switched to 3 different customer service reps (although they were all nice), only to find out that they had absolutely no record of me or the appointment in their system. Then they could only reschedule for a week later which did not work for me. I'm extremely disappointed especially because of the amount of money I spend at my local Lowes... I will... More...
    (Home Improvement)
  • The WORST employees -DISRESPECTFUL TO CUSTOMERS!



    TOTAL DISRESPECT FOR IT'S CUSTOMERS. They have some girl that works in the garden department - female gilligan we call her. She has NO respect for customers. We caught her up at the cashier registers speaking with cashier just trashing a customer that she had been helping, mocking the way the customer spoke and walked. When the manager was notified, all that was said; oh gosh, i'm sorry... what is that.. well yeah, i guess you are sorry if that's all you can do about it! the store is going totally down hill!!!!!! More...
    (Home Improvement)
    babbs4040's Picture   babbs4040    0 Comments   Comments
  • Outrageous non-existant Customer Service



    The Lowe's store located in Marysville (Smokey Point) Wa is one place I will NEVER do business with again! The other day, we rented a flat bed truck from Home Depot by the hour. It had to be returned by the time the store closed at 10:.00 pm. We got to Lowe's at 4:45 and expected our $2000 worth of lumber (Home Depot didn't have what we needed) to be loaded and then we'd take it to our house about 30 minutes away. (We also spent $1000 on smaller items) So, $3000 that day, not to mention about $50,000 over the past couple years there for other projects brought no amount... More...
    (Home Improvement)
  • Great Service



    Me and my Husband went down to the Lowes on 7801 Tonnele Ave, North Bergen, NJ. While we shopped around far a new patio set and a few other items. I was greeted by a Lowes associate named Jose. At first I was skeptical on buying the patio set but then felt right at home once Jose went over what I was buying and how it would benefit me and my family. After making my final decision on buying the product Jose had asked if there was anything else I needed and he answered all my questions I was surprised on how well knowledged he was of the store. So he took us around the store showing us around... More...
    (Home Improvement)
    lowes3434's Picture   lowes3434    0 Comments   Comments
  • delivery drama



    I ordered from Millington, TN Lowes on 4/16/14 fence panels, 2 hours later the store calls and states rudely that they do not have the panels I ordered and for me to look else where. I called the Lowes in Memphis on Summer Ave and asked if they delivery to me, they at first told me no, but after a few questions, changed their answer and said I could ordered from them. After 5 days of waiting and no one calling to set a delivery date, I call and they say they can be there the next day between 8-12, 11:30 that day they call and say they don't come out there until 4pm, 4pm comes and no... More...
    (Miscellaneous)
    deliverydrama's Picture   deliverydrama    0 Comments   Comments
  • Lowes employees



    A Lowes employee dented and scratched the tailgate of my truck when he slid a 8x8x16 brick on it while helping me load my purchase. I scolded him and he did not even apologize. A bag or morter leaked all over me and no one apologized. Two weeks later, the bay where the morter is still not cleaned up. I purchased two gallons of paint yesterday and the employee in the paint department 'Derrel' only colored one of the gallons of paint, but labeled both of them as being colored. I had to return to the store to get that fixed. Again, no one offered an apology. More...
    (Home Improvement)
    HandymanDon's Picture   HandymanDon    2 Comments   Comments
  • Replacement Parts : Lawnmower/Chainsaw



    Purchased top selling lawn mower and chain saw from Lowes in 2013. Went back in Spring of 2014 [MARCH Wanted to buy a new mowing blade for mower. Also wanted to buy new spark plugs for both and a fuel filter for the saw. Both these [mower and chain saw] items were on the shelf and for sell. The customer rep. told me that they do not carry these parts. Why would you sell a product and not have simple replacement parts for the products you sell?? They did have these same replacement parts for product brands that Lowes didn't even carry or sell. Not sure what would happen if I bought a... More...
    (Home Improvement)
    caldwell22's Picture   caldwell22    0 Comments   Comments
  • Lowes in Suwanee, Georgia charging for service plan without my knowledge.



    So I go in to buy a pair of electric hedge clippers, a cheap bow saw and an extension cord. It's that time of year, right? So as I shop I always use my iPhone to price check things and keep a running total going so I don't go over budget. So I get my three items, get to the register and expect about an 81 or 82 dollar bill. It's 90 bucks. SAY WHAT?! I had to interrogate the clerk for 3 minutes to finally get to the bottom of it. Here's how that conversation ended: Him: So it comes with a 2 year service agreement. Me: No, it does NOT come with it! If it CAME WITH IT,... More...
    (Home Improvement)
    TomOwens's Picture   TomOwens    0 Comments   Comments
  • Appliance Center



    My wife and I went to the Lowe's at 1111 Eastchase Pkwy on January 29, 2014 to look at washer and dryers. We were met in the appliance center by Rickey Rodger who was very polite and courteous. Mr. Rogers showed us several different makes and models and explained the difference in the quality and efficiency of the different machines. We decided to purchase a Samsung washer and dryer. The washing machine was out of stock at this location and Mr. Rodgers told us he could order the machine and that it would take approximately 7 days to get it back in stock. We explained to Mr. Rodgers... More...
    (Home Improvement)
    granddaddy's Picture   granddaddy    0 Comments   Comments
  • Lowes: terrible customer service



    I went to Lowes in Omaha, Ne located on 144th and maple and needed blinds. I could see the blinds that I needed in brown and asked an associate to help me find them in white. He said, "beats me" and tried to walk away. I said before you go, they are clearly here I just need the other color that this label says your store offers. He said, "I think that is a special order so you could just look for another kind." He was clearly hoping I would go away. I then asked another person to help me and they said that I should just get vinyl because that was right there. This is... More...
    (Home Improvement)
    ihatelowes's Picture   ihatelowes    0 Comments   Comments
  • Lowe's Chesterfield, MO store



    Bought a dishwasher and agreed on an install date. Installer called and changed date. Installer called again to say they can't make it. I called Lowe's install department. The install manager was more interested in assigning blame than helping me. She explained it was the sales persons fault for promising a date. She then blamed the install company for missing the date. Both may be true but that doesn't help me. I called to get resolution to a commitment the store made to me. The install manager just wanted to put the burden on me to find another date that was... More...
    (Delivery Services)
  • Horrid delivery service



    My GE electric range was ordered & paid for, delivery included, on Dec 29. Received a phone call Dec 31 to confirm details, and was told we might get a call Jan 2, but may be Jan 3, to provide delivery time for the following day. Due to numerous screw ups by Lowes, and perhaps their shipping company also, it's now Jan 10 & I still have no stove. We've been on the phone with the shipping company, the store delivery department, even the store manager, over the past week, and wasted time waiting for delivery that was supposedly scheduled, more than once. Now we're told... More...
    (Delivery Services)
    dragonmama's Picture   dragonmama    1 Comments   Comments
  • Ceiling Tile



    product listed as $1.00 sq ft $40.00 per carton product code 87261 there is no phrase stating "sold by carton only" anywhere in the area. I needed only 8 squares (1 ft X 1ft) but had to buy a carton of 40 squares. There needs to be some info stating "sold by carton only ". I had quoted my costumer for the $1sq ft on 8 sqs and had to eat the difference of $32. More...
    (Miscellaneous)
    oddjobsrus's Picture   oddjobsrus    0 Comments   Comments
  • Lowes - installers damaged house, machines and didn't install properly.



    I purchased top of the line front load LG washer and dryer with next day delivery. I was told the machines would arrive between 3:00 and 5:00 p.m. the next day. After waiting around they didn't arrive until 7:00 p.m. Three hours later, my brand new wood floors and freshly painted walls were damaged. The installers left after 10:00 p.m. telling me the machines were ready to operate. I started a load of laundry and realized after it was running for about five minutes that no water was entering the machine. They also put the machines in the incorrect order to be able to swap clothes... More...
    (Miscellaneous)
    KSilver's Picture   KSilver    0 Comments   Comments
  • Pella replacement window



    Just installed a pella Thermastar series 20 replacement window. I have bought and used replacement windows in the past. This by far is the cheapest lowest quality window I have ever seen. It came with on window retractor disconnected and 2 of the 4 caps in the spring loaded screen holders broke off on fist use. In the past we have hired a company to put on low cost windows like a WindowWorld type company for $189 each, installed. This Pella from Lowes is junk and it cost $150 and I had to install it. Don't buy this model of Pella. l think they tred to get into the low end of windows... More...
    (Home Improvement)
    Jackman's Picture   Jackman    0 Comments   Comments
  • Lowes poor delivery service



    Very poor delivery customer service. Ordered pick up of refrigerator for a Tuesday with Customer Service. They put my pickup on the Monday manifest for the drivers. Which they never showed up for, did not show up on Tuesday. Rescheduled for Thursday 8-10 am, was told I was going to be their first delivery. Called 3PD (Lowes delivery co) 5 times to check on delivery ETA after waiting 2 hours. Finally had to give up and leave house to meet a contractor at 11. (I let delivery company know I had to leave soon every time I talked to them) A mile away from my house, I see the delivery... More...
    (Delivery Services)
    paralegalmom's Picture   paralegalmom    0 Comments   Comments
  • Lowes window purchase nightmare



    I choose Lowes for my new window install project which was a big mistake. Lowes was cheaper than other price quotes however I would rather have paid more money to have the job done in a reasonable amount of time. The installer came out to measure the exact fit to place the order. After waiting about 6 weeks I was told by Lowes that the windows are in but the measurements were not correct. They sent some one out to measure again and place the order. After another 6 weeks I was told by Lowes that your windows are in but one is damaged and the glass has been broken so we went ahead and... More...
    (Home Improvement)
    mcjohngj's Picture   mcjohngj    0 Comments   Comments
  • Lowes fired 18 year worker



    I worked many jobs in the past 47 years. I always took pride and ownership. Did what I would do if it was my company. You fired a worker for trying to stop a theift. She worked for you for 18 years. I applauld her. You should rehire with all benefits and senority. Explain to her exactly what you think she did wrong, and give her training to let shoplifters go. More...
    (Miscellaneous)
    harveyda's Picture   harveyda    1 Comments   Comments
  • New A/C unit complimentary price quote



    I made an appointment to get a complimentary price quote for a new A/C united at my condo. The earliest appointment I got was more than 2 weeks away. Ok fine, I'll take it. I never received an appointment confirmation so I had to call the Pembroke Pines store myself a few hours before, then they told me to contact the Lowe's rep directly because the store didn't know anything about his appointments. I called his cell twice, left a message which he finally called me back about an hour and a half before my appointment time. I told him I needed to confirm so I could know if... More...
    (Miscellaneous)
    ocean123's Picture   ocean123    0 Comments   Comments
  • Monroeville PA. Order of counter top



    We ordered our kitchen countertop. Paid in full. The company that supplies the counter came out to do the templet. He tells me that he's putting a backsplash on the counter. We didnt want a backsplash and specified that at the time of ordering. I only found out about the backsplash because my wall is crooked and he told me he had to make an additional cut to fill in the backsplash. That's when my mouth dropped and was like, I don't want a backsplash. He says its on here that you do. I said, is this going to cost me more or less since I don't want one. He says I have to... More...
    (Home Improvement)
    Jamie0721's Picture   Jamie0721    0 Comments   Comments
  • Executove customer service a JOKE



    i called executive customer care at Lowe's recently regarding an issue with a large appliance purchase and NO delivery as of YET. Its been 49 days so far. I spoke to a woman named Sara who was more interested in talking then listening and spoke over me for the first 5 minutes. She asked some pretty weird questions for customer service like my income, if anyone else in the home worked and if i had kids in public school. Kinda odd but when i questioned her she stated," do you want my help or not?" so I answered. She then told me how i should have asked questions before i... More...
    (Home Improvement)
  • Lowes 133rd St. KCMO - Imporperly Assembled BD Cordless 18 Volt Trimmer / Hedger



    Two weeks ago, I purchased a Black and Decker 18 Volt Cordless Trimmer/Hedger at Lowes at 1770 West 133rd Street, KCMO 64145 that was assembled with the handle in the opposite direction of the trimmer head, so it was impossible to use. When I called to inquire about my problem with the trimmer, I was dismissed. I was told rather coldly to just bring it back to the store. The representative sounded as if he didn't want to be bothered and there wasn't any apology offered. When I asked to speak to the manager, I was abruptly told to just bring the trimmer /hedger back to the store... More...
    (Home Improvement)
    SandraDavis's Picture   SandraDavis    0 Comments   Comments
  • lowes extended service warranty



    I purchased a Sharp model R410lk slightly over a year ago ( had one before I liked but it died just after a year). I purchased the extened plan this time. I can't find the receipt or plan and can't get my microwave replaced without it. I know it is less than 2 years old since the manufacture date is Jan 2012. I have purchased 3 refrigerators, 1 dishwaher and 2 microwaves in the past 6 years from Lowes and can't believe the poor service they are giving me over an appliance that was less than $150. More...
    (Repair Services)
    pumphrey2's Picture   pumphrey2    0 Comments   Comments
  • Poor customer service



    Found an item online that I liked. I drove about 35 minutes to the Lowes that they had 2 in stock. When I got there they were both gone. The man that helped me said that another store took them earlier in the day. It would have been nice to have updated the computer right away. He said they did but when I check before I left they were still available. Needless to say when I got home they changed it. Now I have to pay $99.00 to have them delivered from a store about 30 additional miles away. It would have been nice if he offered to check to see what other stores they had them available in. I... More...
    (Home Improvement)
    Samuel17's Picture   Samuel17    0 Comments   Comments

Lowes Reviews By Product

 

Lowes Comments


SGIBSON78 says: (9 months ago)
 0
I WOULD LIKE TO SAY THAT OVER THE YEARS LOWES WARRENTYS AND CUST SERVICE HAS GOE DOWN THE TOLIET THERE WARRENTYS ARE WORETHLESS AND IS JUST A PLOWY TO GET MORE MONEY OUT OF YOU I WILL NEVER BUY ANOTHER APPLIANC FROM LOWES BOUGHT BIG APLIANCES OVER THE LAST COUPLE OF YEARS AND EVERYTIME THE WARRENTYS HAVE BEEN A CROCK OF CRAP YOU HAVE TO GO THREW ALL THESE BS HOOPS TO GET SOMEONE AND THEN THEY DONT KNOW ANYTHING THIS MORNING CALLED ABOUT OUR DRYER WARRENTY AND I WAS TRANSFEERED TO 5 DIFFRENT PEOPLE THAT STILL COULDNT HELP ME THEY JUST KEPT PAWNING ME OFF TO ANOTHER PERSON FINALLY HUNG UP ON THEM LOWES HAS TURNED FROM BEING THE BEST TO THE WOREST WONT BUY ANYMORE APPLIANCES FROM LOWES



RP1234 says: (12 months ago)
 0
Poor service if your not Anglo. Very dissatisfied with service. See employee's asking Anglo's if they need help. I am close by and they act like they can not see me. This happens frequently.



minnierow says: (1 year ago)
 0
Just wanted to share something with the WORLD about LOWES in Hurst Texas # 0533 and the store manger ( Matt Berry )he's not a good person....He's very sneaky as a person and will not confront you as a customer or as a employee he speaks around to other people to relay his message. He's a undercover KKK in a BLUE VEST.....And I would like to advise EVERYONE of this nature of where you are spending your money and the type of person that LOWES has in place for a manger in Hurst Texas store # 0533. And this kind of behavior from someone that suppose to have a well rounded education.....wow how can this be acceptable? Well it's not because I wont stop here.



zeb1934 says: (2 years ago)
 0
Possible scam by Lowes? Purchased gas range and had issued with the propane conversion fitting according to the plumber Upon calling Lowes for product defect inquiry, they requested I call an 800 number. Once 800 number was called, a time was set for a service person to review the defect. The service person came by and basically stated there was no defect, but in fact "we must have improperly adjusted" the conversion fitting. He stated that this happens often and took approximately 10 minutes to "correct". We were told the service charge was $109 and we paid by check.

This appears to be somewhat of a scam since the "improper adjustment" is common and Lowes is aware but simply sells these appliances knowing a moderate % of their own customers must pay to have this issue corrected according to the plumber. I believe Lowes must either make their appliances sold in Hawaii with propane conversion already completed or make sure the manufacturer does not create conditions whereby reasonable person does not incur the $110 for “improper adjustment”.

Be aware of this when buying a gas-run appliances at Lowes.



luvnpopp says: (4 years ago)
 0
Purchased a microwave, worked fine for about 3 months then started doing weird things. Lowes replaced by sending someone out with new one after 2 service calls failed. New microwave worked fine for about a week and now it makes really loud noise. UNSATISFIED.



noleefclover says: (4 years ago)
 0
you need to measure the path of the band saw blade with a piece of string to determine the overall length of the band saw blade...THEN you can buy the correct size. EVEN the NEW saws at Lowes do not have the correct sizes anywhere on them. LOWES employees have to measrue the blades and write it on the inside of the saw for customers to eventually find when needed. I ran into the EXACT same problem and had to solve it myself. Lowes is NEVER any help. WE ARE ON OUR OWN



jdreag says: (4 years ago)
 0
i have a task force band saw (10)inch and i am in need of a replacement band yet my local store (glasgow ky) says they cant help me..I was given this saw for christmas..I would like to keep this saw as it worked fine for my wood working...does lowes have replacement ..the item number on the data plate is 90181 can i get a replacement blade for my saw



madinjoetown says: (5 years ago)
 0
July 15, 2009



I am writing in regard to my father, who lives in St Joseph Mo. He purchased a New Husqvarna riding mower, as well as additional parts, including a 48 inch snow blade and a grass catcher/bagger for over $2300.00 from Lowes here in St Joseph Mo. The snow blade had to be ordered. It came in, my father had to pay shipping for it. He unpacked it and the cable that is supposed to be included, was not packaged the way the rest of the items in the box were and he subsequently found it was the wrong part. He immediately contacted the Lowes where he purchased it. He did not get very good service and no real answers by phone, so he took his book, and the incorrect part in to explain in person. That is why I am writing. What kind of service is this Lowes store supposed to provide to a customer, who purchased something and through no fault of their own, did not receive all that was supposed to be in the package? He spoke to a manager, who said they have the part right there in the store, then they said sorry they can’t give it to him. There was something about a “yellow sheet” and it must be sent in, etc. Then he was told that they were so sorry, that they will put his name on the part and ship it right out to him. They took his information, but the part did not come. When he called back, he was given a whole new story. The next manager, “Dave” told my father that he was so sorry, they were shipping it on Monday,(that would be last week) and that it would come directly to my father’s home and “Dave” said he had the tracking number. This is the number my father was given: #wm52718. First of all, it is NOT a tracking number, and when I searched it on the internet it comes up as an invalid part number. So when the part never did arrive, my dad called again, this time, he got a different “Manager” named “Dennis” he told my father that the plant where this part ships from was “closed down for 4 days for the 4th of July”. When my dad said he didn’t believe that, they next said that it was closed down for 3 weeks for “inventory”. Also sounded like a bunch of “who shot John” or nonsense. It is a good thing dad didn’t wait until he needed the blade this winter to discover this error. That mower is sitting in the middle of his garage in his way. He wants to get it all ready for winter and can’t proceed because he is missing the needed 3 foot long cable. This is the missing part: Control Cable Assembly part number #49808 reference number 23

The lawn tractor is model number YTH20K46

The model number for the grass catcher/bagger is H246SL

And the model number for the 48 inch snow blade is 490-900B-0030

And below that number is this one 45-0429-669 This store seems unable to correct the situation in a timely manner. He will no doubt buy his items at a more reputable company where they send the correct parts and when they happen to make a mistake and leave out a needed part, they take care of their customers. Following up to be sure it is done promptly. Lying to customers and giving phony tracking information is unacceptable. We are all pretty upset that our father is being treated like this. Is Lowes the kind of company that wants to be associated with treating the elderly in this way? This behavior is just not acceptable.




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