Lowes Reviews and Complaints

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Lowes Reviews

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  • Lowes refusing to honour waranty for their faulty product



    We bought a new house and decided to get new floors.We bought hardwood floors from Lowes because they had a lifetime guarantee. The floors were installed at the end of May and throughout June, July, and August the floors cracked and split. We sent multiple complaints to Lowes however they refused to replace them. We then reminded them of their lifetime warrantee and they stopped responding for a while. They then sent an inspector in the middle of the winter who determined that the house was too dry and that's why the floors cracked. How was the inspector to know how dry the house was... More...
    (Home Improvement)
    Ambreen's Picture   Ambreen    1 Comments   Comments
  • Lowes Fencing Install Harriman, TN 37748



    Starting over 6 weeks ago, I contacted Lowe's about doing a fence install at a second property that I own. The experience has been a nightmare. I was told that the fencing would be installed within a week. After paying in advance ($5000) for the install, I did not hear from a Lowe's representative. The contractor never showed up when supposed to. After calling Lowe's numerous times and going to the store to talk to a manager, the contractor finally showed up. The workers may show up one day and then not again for a week. No one ever bothers to call informing me of anything.... More...
    (Home Improvement)
    VTAH6578's Picture   VTAH6578    0 Comments   Comments
  • Picking up an order at Ft Payne Lowe's



    Ft Payne Lowe's had a rather scanty supply of organizers and shelving so we placed an order. Called on a Mon. and they said pick it up anytime. It took almost an hour for it to be found. Our prepaid order had been stocked for sale. Consequently, by the time we loaded our small order, another business and our bank had closed. The guy responsible for the order, Trace, saundered off and let others unfamiliar with the order track down our materials. More...
    (Home Improvement)
    Sosalty's Picture   Sosalty    0 Comments   Comments
  • Help



    14 weeks and 3 days . Contacted my local Lowes manger and still no change . Substandard work , inside crew consist of one person , drywall is the worst job I've every seen . Terrible cuts and mistakes . Still weeks out . Someone please tell me . Do I need to contact a lawyer . New media or what . When is lowes going to step up to the plate . $115,000 dollars and only outside is done . What has been done looks cheap and shabby . Give me advice More...
    (Home Improvement)
    SandraDeLargy's Picture   SandraDeLargy    0 Comments   Comments
  • Lowes Kobalt tool warranty



    I bought a Kobalt tool set from Lowes, the tools were in the back of my truck ( with a bed cover) I went through a heavy rain storm and the tools got wet. over the weekend I tried to dry them off and spray them with WD 40 and when I opened the box the sockets were covered with rust, not just discoloration but pitting and the chrome was coming off. I went to Lowes to see about their hassle free warranty and was told they were not covered. Its funny that the cheap Stanley tools that I had in the same box didn't rust. that being said I have lost all faith in Kobalt tools and Lowes More...
    (Miscellaneous)
    rs1958's Picture   rs1958    0 Comments   Comments
  • Garden Dept.



    The sign said "All trees 50% off". I picked out 3 Palm trees, took them to check out and the cashier said that Palm trees were not included in the sale. Why, is a Palm tree not a tree? Funny thing about is that I bought a King Sago Palm tree at the same Lowes 2 days before and got it at 50% off. After the cashier would not honor the advertised discount. I tiook the trees back to where I found them then got into my car and went to HOME DEPOT and bought some of their Palm Trees. More...
    (Advertising)
    Frogman123's Picture   Frogman123    0 Comments   Comments
  • LOWES PORT ORANGE,FL.



    Do not buy any appliances from here, or even try to get any help from the "manager" in the appliance department. My wife and I did research found a Samsung washer and dryer set and we went here to buy them. The manager of appliances "Jeff" looked at us and just walked away without helping or even asking if we needed help. Another lady was near by and helped us, then Jeff comes back, 45 min after getting to this store we finally find out they have them in stock. They have signs everywhere saying next day delivery on major appliances. You would thing a new washer and dryer... More...
    (Home Improvement)
    JMBRIGGS's Picture   JMBRIGGS    0 Comments   Comments
  • Killer milkweed from Lowes



    Do you dislike monarch caterpillars or something!!!!!! All of ours have died !!! The store said they do not put pesticides on them and we have used rain water on them! we put the plants in a butterfly cage and put healthy caterpillars on the plants and within 3 days the caterpillars were DEAD DEAD ARE YOU SERIOUS!!!!!!!!! Durring that time they hardly ate any leaves when they should have eaten all of them please give me a reason please !!!!!!!!!!!!!!!!!!!!!! also we put more than $30 in this and we are trying to replenish the monarch butterfly species. More...
    (Home Improvement)
    Rweaver's Picture   Rweaver    0 Comments   Comments
  • Lowe's Missing Plumbing Fittings



    We purchased four sets of faucets last November. Our son installed two sets of faucets this spring. The other two faucets were for our master bath & we decided to change out the vanity top. Today, he was planning to install both the faucets & when he opened the last box, he was short two halves of a nylon compression fitting. We took pictures with an I-phone, called our local store (Sioux Falls, SD) and expected to e-mail the pictures to the store to make sure we got the right parts. The instructions that came with the faucets didn't show the parts or list a part number for... More...
    (Home Improvement)
    LG1921's Picture   LG1921    0 Comments   Comments
  • INVERNESS, FL. STORE.... poor customer service



    I was told by your appliance salesman if I didn't buy an extended warranty to not bother complaining to him if my dryer broke. I understand how that works but your salesman was extremely rude about it. I will never buy another appliance from Lowes ! The very next day I needed paint so reluctantly I returned to the same store where I was greeted with sarcasim by the paint salesman when I asked for a stirrer for the paint I purchased. Your Corporation needs customer service training in this store !!!! More...
    (Home Improvement)
    wwramed's Picture   wwramed    0 Comments   Comments
  • Loose and bulging carpet



    THIS IS COPY OF LETTER SENT TO BETTER BUSINESS BUREAU AND LOWE'S RESPONSE. In Nov 2011 Lowe's installed 6 rooms of carpeting. 13 months later, the carpet was sagging and bulging in 2 of those rooms and a seam was showing in a 3rd room. Lowe's re-stretched the carpet in the 2 rooms and fixed the seam even though it was 1 month past the 1 year installation warranty. 1 year later, the carpeting in the same 2 rooms started loosening again, creating hills more than an inch or 2 high, and the same has occurred, to a lesser degree, in 3 more of the rooms. The carpet is bulging, can... More...
    (Home Improvement)
    dbeerbower's Picture   dbeerbower    0 Comments   Comments
  • Lowes - Do not use their Contractor's



    Lowes and their so called professional contractors are a joke. They mis-installed an entry door for my 77-year old mother and it never opened or latched properly. Now, it is more or less a window as it can't be used. They take no responsibility for it...says it is the house foundation's fault. Myadvice...hire a real professional. Now, Home Depot rules!!!! I have noticed way better customer service there too. More...
    (Repair Services)
    devereaux4's Picture   devereaux4    0 Comments   Comments
  • Billing problems Lowe's



    Maybe my misfortune can be your lesson. Paying Lowe's monthly account, I decided to actually check the statements (because they didn't seem to be going down as much as I would've expected) and low and behold, I see that they've been charging me a 35 dollar late fee and interest every month since October! I pay 150.00 dollars to that account at the beginning of the month (sometimes the day before the first) every month. When talking to the customer service rep, I am told that I've been paying my bill TOO EARLY every month. I understand that a billing cycle is... More...
    (Credit Cards, Finance, Banks)
    timgaster's Picture   timgaster    0 Comments   Comments
  • complaint



    store0241 cashier 12 3/20/15 18:58:46 Iam military disabled, need to use your electric carts, try to always use home town store, but its getting to be a real unhappy place to shop I was checking out this young lady waited on my wife and I I bought a ladder wife, bought flowers and garden items,she took every thing out of electric cart put into push cart my wife told her no we can get it out easier in elect cart she, still threw stuff in push cart and was very difficult to deal with my wife could not believe the way she was dressed for a place of business short, shorts, when we take cart out... More...
    (Home Improvement)
    craftmaster's Picture   craftmaster    0 Comments   Comments
  • Lowes Broken Samsung Dryer



    I can't believe that Lowes can sell Samsung products and there be no one in the entire city of Charleston WV to work on them. My dryer has been out for going on three weeks now. The number they give me to call is in Texas. They were to send someone out last week but because of the snow they couldn't make it. To reschedule, another week and a half. Called Lowes and they got someont to come this Tuesday. I get a call from Ekins WV that they need to order the part first and that will take 3-4 days. So once again we are looking at another week. Terrible service and no-one should... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    jebidahd1's Picture   jebidahd1    0 Comments   Comments
  • Lowes Kobalt electric push lawn mover won't start.



    Hi, my is Nido Luyanda and a couple of years ago I bought a Kobalt electric lawn mover (serial # KBS3451199). a week ago I tried to started it and it not only did not start, it kicked the power off. I called your customer service and they told to take it to Lowes. I did, but because I did not have the receipt they couldn't do anything for me. I did not buy it at the Lowes I took to (in Bartow FL 33830), I bought in Denver CO. What can I do to have this electrical problem solved? More...
    (Repair Services)
    1945nido's Picture   1945nido    1 Comments   Comments
  • Flooring nightmare!!



    We bought our home in sept 2014 we went in and bought bamboo flooring from lowes. We were moving in at the end of the month and was promised the flooring could be done ok sounds great!! 7422.00 for our bamboo flooring. Gave us samples loved it!! Wood was delivered and was different than sample strike 1 it was close but was still pissed. Install day comes. No one shows up! No call no nothing I had to call them to find out wth oh his kid got sick. They are subbed out they're not lowes she said?!? They are your installers therefore they represent you!! Floor was finished oct 3 after... More...
    (Holiday shopping reviews)
    Lisanation15's Picture   Lisanation15    1 Comments   Comments
  • Kobalt tool warrantee???



    I just returned a kobalt caulking gun. The tool slipped from day one, I finally got around to returning it. I got the biggest run-around ever.. do I still have the receipt? when did I buy it? its not under warrantee, Let me see your drivers license, Lowes card, to the Lowes customer service rep's credit, they gave me store credit. What happened to the no questions asked warrantee, Lowes advertises. I held up the line, got very embarrassed, Think its time to rethink purchasing Kobalt tools. I also had a (broken) Kobalt 3 blade "back cut saw" I planned to return but after the... More...
    (Home Improvement)
    KevinGardner's Picture   KevinGardner    0 Comments   Comments
  • Lowes Carpeting



    Had carpet installed April 2012 in two rooms. Then the rolls started. I went to the store and told them my problem. So I must pay $ 35.00 to have someone come check out what is happening. Go back in to check and told "we don't stretch carpet past one year installation. I am 18 months... so asked what can I do ??? Was told if I had other flooring done --- they would stretch hat was there... I said WHY would I have you do more flooring when you won't stand behind what was already installed.???? Two rooms from wall to wall rolls and nothing can be done? Better check who... More...
    (Home Improvement)
    angrymarty's Picture   angrymarty    0 Comments   Comments
  • Online order



    I ordered two of the same item at the same time on the same order. I was suppose to receive delivery of two on the same day (12/29) I received tracking # at 9 a.m. on 12/29. I was told that the other tracking # would be delivered by 7pm, 9pm. 11 pm and the next morning (12/30)????? I made 5 calls between the Lowes Customer ervice,Lowes Industry store and UPS trying to find out where the balance of my order was last night!!! I was hung up on by UPS -investigation supervisor named Dante and a Lowes customer service agent connected me with UPS in Asia to locate the driver last night for... More...
    (Furniture)
    wonhappygirl's Picture   wonhappygirl    0 Comments   Comments
  • *** Avoid Sunnyvale Lowes ***



    This Lowes location should be awarded best in class clusterfuck for worst attitude and highly Incompetent Manager Ordered a couple of internal doors 2 weeks back, paid in full. 2 weeks later receive a phone call saying, the order isn't placed, because of internal error. Please come over to store to re-order, our system should hopefully be working this time to take orders! The store manager "ALEX" has a really bad attitude towards me, for asking why the delivery has not done. And my money hasn't been refunded either so far... I am going to consumer court for justice...... More...
    (Home Improvement)
    lowesuck's Picture   lowesuck    0 Comments   Comments
  • Not a Shoplifter!



    I always go to Kirkwood, MO Lowe's since it is close to the house and I am familiar with it's products. I have never had a problem with paint, returns, or just asking general questions. They don't always have what I need but they can't carry every product. I have two complaints. 1) The management hides and is not friendly and 'senior sales people' in doors for example act like you are bothering them if questions are asked. There are these types everywhere so not a huge deal...just something you may want to be aware of. 2) As of right now I say as a customer who... More...
    (Shopping, Chain Stores)
    ChrisF's Picture   ChrisF    0 Comments   Comments
  • kobalt speed fit kit



    I bought the speed bit kit to make my woodworking easier. I didn't even use it and when I went to use the Allen tip on the chuck to change the tips it didn't fit. That's number 1. number 2 I didn't even use it two days and the little balls fell out of the chuck and no longer holds the bits from coming out. I will never buy another kobalt brand product and I will certainly tell my friends and family about my experience with your product. for a product to fail in that short amount of time to me says all It has to say about the quality of this company's product.... More...
    (Miscellaneous)
  • Poor Carpet Installation / Watson Floor Covering/ Lowes



    We purchased the carpet in November of 2012. We paid $3000 to have the master bedroom and family room carpeted. We purchased the carpet from Lowe's in Matthews, NC and it was installed for Lowe's by Watson's Floor Covering. After 18 months, we started noticing rolls in the carpet (loose). Additionally, the pad is uneven at the doorway and you can see where the carpet was seamed. I went in to Lowe%u2019s and explained the situation to a manager. He gave me an 800 phone number to call customer service. Lowe%u2019s Customer Service said that the installation had a one year... More...
    (Home Improvement)
    CassidyMike's Picture   CassidyMike    0 Comments   Comments
  • Lowe's extended guarantees



    We purchased a bosch dishwasher with a 4 year extended warranty. The warranty on some parts of the product is for 5 years, that's a total of nine years. Lowe's said that I don't have a warranty because Bosch does not have anything that is guaranteed for 5 years. I have it in black and white. It says that they will repair or replace any microprocessors of circuit boards that are defective th;rough the fifth year from the date of purchase, labor charges excluded. They do not deliver what they promised! We will never buy appliances at Lowe's again!!!! More...
    (Repair Services)
    Arline's Picture   Arline    0 Comments   Comments
  • Damage caused by carpet installers subcontracted by Lowes



    Contract # 413158986 We had our whole house carpeted by Lowes and it was subcontracted out to service pro. We paid over $6000. This was in July 2014. We are now finding things that these gentlemen broke and knew they broke and did not disclose to us. My wooden kitchen floor has a huge cracked piece where it joins the living room carpet where they pulled it up and cracked the board. Didn't tell me I have a hole punched in a bedroom door where they forced the door back against a door stop and punched a nice hole the size of a quarter through it. They also cracked my bed frame. The... More...
    (Home Improvement)
    Cindeecwp's Picture   Cindeecwp    0 Comments   Comments
  • Delivery date notification



    I ordered a washer and dryer from Lowes on 10-2-2014. I canceled the washer order and reordered another washer on 10-3-2014. The washer was ready for delivery, but I wanted both items to be delivered at the same time. I got a phone call from someone at the store yesterday (10-13-2014) telling me that my dryer would be shipped from the manufacturer on 10-20-2014. That's almost 3 weeks from the time I ordered it. No reason for the delay, no effort to work with me on getting a dryer sooner. I thought about it awhile, and then called up Lowes.com and cancelled my order. They didn't... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    DJS69's Picture   DJS69    0 Comments   Comments
  • Horrible customer service



    I called the store to check on a price for a gas range install and was told it was covered in the cost. When I went in it turns out it costs $150. The sales rep was not very empathetic and the assistant store manager was worse. Ron was awful! He kept say "sorry, what do you want me to do?" And made us feel as if we were taking up his precious time. I will not be shopping at this store again. I went directly to Home Depot and they were so incredibly nice and helpful. More...
    (Shopping, Chain Stores)
    Ev1295's Picture   Ev1295    4 Comments   Comments
  • Product shown in store online, not carried in store.



    On 10/11/14 I went to Lowes.com and found Kellogg shade soil at the Anaheim Ca. store. Website said it was available at the store. Drove to the store and couldn't find it so I asked the person working there at the outside garden register about it, who told me that they had not had it in the store for at least 2 months, and that the website shows that it is carried at Lowes but not which stores carry an item by specific store. I mentioned that you can chose the specific store that you want to shop from, and check that stores availability. The employee said "well no, that's not... More...
    (Home Improvement)
  • Failure to Provide Product



    On Sep 13, 2014, I thought that I had purchased a refrigerator to be delivered to our new house on Friday Sep 26, 2014. On Sep 25, 2014 I received a phone message to inform me that the refrigerator should be available in 7 days (NOTE: This is 12 days after purchasing and the day before scheduled delivery. Today, Sep 30, 2014 I called the store to find out when the refrigerator would be delivered and was told that there are some at the distribution center and that it would be at least 10 days before they would know if one of those would be allocated to my delivery. That would be almost 30... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    rottekatz's Picture   rottekatz    0 Comments   Comments
  • Customer service is LACKING



    I am beginning to think that corporate needs to take a look at the Lowes at 71st and Olympia in Tulsa, OK. This is the second time I have had poor customer service there in the last 3 months, this time in the tile department. Looking for a product (tile adhesive) to use in an RV and found someone who was willing to help but didn't have the knowledge about the products, she asked the employee working in that department who was with another customer. We anticipated that when she was finished she would help me but oh noooo. She got up and walked to the front of the store and was... More...
    (Home Improvement)
    jespence1's Picture   jespence1    0 Comments   Comments
  • Lowel's Mission Valley San Diego makes good on bad microwave.



    I bought a Whirlpool microwave last November from Lowes. It started turning itself on and adding time to settings. We should have stopped using it the first time we realized there was something wrong with the timer, instead we set it and walked out of the room. The contents burned, really burned. I have written to Whirlpool and heard nothing back, despite still being under manufacturers warranty. Today Lowes called me to say they would give me a store credit. Lowes rocks, that is good business. More...
    (Miscellaneous)
    cwnourie's Picture   cwnourie    0 Comments   Comments
  • False appliance sale



    So this one time I took someone advice and decided to buy my appliance from lowes big mistake. I ordered online, confirmation came that can pickup my order from store tomorrow. Drove 40 miles to pickup, they were like oh that was a mistake, that item is our floor model, we can't give it to you and we don't have one. "Do you want your money back" she said!!! So I lost $65.00 service call fee from the plumber no appliance. I called their lot line guy names Codie said ill get someone to call you. Then this guy name Dan Moree, called once 9:54pm and left a message. Called 5... More...
    (Home Improvement)
    Hootanfm's Picture   Hootanfm    0 Comments   Comments
  • unfair treatment



    I work at the Brewer Maine Lowes as a Driver.They are so hard to work for very high stress and pressure.God for bid if you take a lunch in an 8hr work day driving.They yell at you and threaten you for being to slow if you take a lunch or break.My supervisor always discriminates against only me for being slow because I take a break.When we end our day we are supose to fill out a form and lie about taking a lunch or get yelled at.I always show up for work and never call in sick and still can't win uhg! More...
    (Home Improvement)
  • after 6 weeks special order not sent



    On 6/7 I ordered shades at the Brooklyn Lowes, paid entire amount for $742 tax that day. Home delivery was scheduled for 6/19. Call to the store on 6/19 brought mixed answers about order delay and scheduled new date for 7/2. No delivery--calls to store and customer service on 7/9 set new delivery date for 7/21 saying that manufacturer just got the material. On those dates I was at times left on hold for people that never came back and told by various people that the order was in the store. Again on 7/21 no delivery. Phone calls not returned. Employees confused about whether the order... More...
    (Home Improvement)
    noshades's Picture   noshades    0 Comments   Comments
  • Restore Deck Paint



    I purchased Lowe's Restore Deck and Concrete Paint and applied as directed. They should warn you that this makes a very hot surface in the Florida sun. If you have dogs or want to walk on your deck, steer clear of the product. Bare wood is much more friendly, so I would suggest you just place a new coast of sealer on it. Now I have to figure out how to get this stuff off the wood deck! DON"T BUY THIS CRAP! More...
    (Home Improvement)
    BarryLEES's Picture   BarryLEES    0 Comments   Comments
  • Samsung washer repair



    I have 4 children at home, a husband who works many hours as a professional and I have severe rheumatoid arthritis/ankylosing spodylitis (RA of the spine). We have a top load large capacity Samsung washer under extended warranty until November 2014 bought here in Dothan, Alabama. Called for service and sent someone from Alabama power here 5 business days later (1 week no washer). He was really good but they did not stock the circuit board. Said he would order it and would be back 5-7 business days:(. 4th of July falls on Friday so apparently that means he won't come to our area at... More...
    (Repair Services)
  • We need to wash clothes!



    We are a busy family with 4 children at home and a professional dad who works many hours. I have severe ankylosing spondylitis (arthritis in my spine) and severe rheumatoid arthritis and loading up clothes for my large family and carrying them to who knows where to wash them and then bring heavy wet clothes home to dry is NOT an option. We have a Samsung large capacity top load washer purchased from Lowe's and we were very happy until it died. Unfortunately, at this point, the washer is still covered under the extended warranty until November 2014. My husband called for service and... More...
    (Repair Services)
    Heatherwewers's Picture   Heatherwewers    0 Comments   Comments
  • Lowes carpet sales and installation



    Our experience with the carpet sales and installation with the Everett, WA Lowes was extremely disappointing and frustrating. I will never recommend their services to anyone else and highly doubt I will even shop at Lowes ever again. Here's the timeline/summary: May: purchased carpet, had to wait 2-3 weeks for carpet to ship from Georgia to WA end of May: carpet arrived, installers come out to install, lay the padding and tack strips and then find out that the measurement was wrong thus meaning we were sold the wrong size of carpet (needed 15' width rather than the 12'... More...
    (Shopping, Chain Stores)
    GarCam120's Picture   GarCam120    1 Comments   Comments

Lowes Reviews By Product

 

Lowes Comments


TheBestCook says: (10 months ago)
 0
I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The person that sold me the remodel was very good in explaining how the program works and it was exactly as described. We had very little to do with the remodel and were not inconvenienced as we have been in the past with 2 other remodels. Their price was much better than other private contractors had quoted us including Re-Bath. I was very happy with the quality of work and I am very picky ;-) Great service experience for me and my husband. I guess it has everything to do with what location is doing the work.



SGIBSON78 says: (2 years ago)
 0
I WOULD LIKE TO SAY THAT OVER THE YEARS LOWES WARRENTYS AND CUST SERVICE HAS GOE DOWN THE TOLIET THERE WARRENTYS ARE WORETHLESS AND IS JUST A PLOWY TO GET MORE MONEY OUT OF YOU I WILL NEVER BUY ANOTHER APPLIANC FROM LOWES BOUGHT BIG APLIANCES OVER THE LAST COUPLE OF YEARS AND EVERYTIME THE WARRENTYS HAVE BEEN A CROCK OF CRAP YOU HAVE TO GO THREW ALL THESE BS HOOPS TO GET SOMEONE AND THEN THEY DONT KNOW ANYTHING THIS MORNING CALLED ABOUT OUR DRYER WARRENTY AND I WAS TRANSFEERED TO 5 DIFFRENT PEOPLE THAT STILL COULDNT HELP ME THEY JUST KEPT PAWNING ME OFF TO ANOTHER PERSON FINALLY HUNG UP ON THEM LOWES HAS TURNED FROM BEING THE BEST TO THE WOREST WONT BUY ANYMORE APPLIANCES FROM LOWES



RP1234 says: (2 years ago)
 0
Poor service if your not Anglo. Very dissatisfied with service. See employee's asking Anglo's if they need help. I am close by and they act like they can not see me. This happens frequently.



minnierow says: (2 years ago)
 0
Just wanted to share something with the WORLD about LOWES in Hurst Texas # 0533 and the store manger ( Matt Berry )he's not a good person....He's very sneaky as a person and will not confront you as a customer or as a employee he speaks around to other people to relay his message. He's a undercover KKK in a BLUE VEST.....And I would like to advise EVERYONE of this nature of where you are spending your money and the type of person that LOWES has in place for a manger in Hurst Texas store # 0533. And this kind of behavior from someone that suppose to have a well rounded education.....wow how can this be acceptable? Well it's not because I wont stop here.



zeb1934 says: (3 years ago)
 0
Possible scam by Lowes? Purchased gas range and had issued with the propane conversion fitting according to the plumber Upon calling Lowes for product defect inquiry, they requested I call an 800 number. Once 800 number was called, a time was set for a service person to review the defect. The service person came by and basically stated there was no defect, but in fact "we must have improperly adjusted" the conversion fitting. He stated that this happens often and took approximately 10 minutes to "correct". We were told the service charge was $109 and we paid by check.

This appears to be somewhat of a scam since the "improper adjustment" is common and Lowes is aware but simply sells these appliances knowing a moderate % of their own customers must pay to have this issue corrected according to the plumber. I believe Lowes must either make their appliances sold in Hawaii with propane conversion already completed or make sure the manufacturer does not create conditions whereby reasonable person does not incur the $110 for “improper adjustment”.

Be aware of this when buying a gas-run appliances at Lowes.



luvnpopp says: (5 years ago)
 0
Purchased a microwave, worked fine for about 3 months then started doing weird things. Lowes replaced by sending someone out with new one after 2 service calls failed. New microwave worked fine for about a week and now it makes really loud noise. UNSATISFIED.



noleefclover says: (5 years ago)
 0
you need to measure the path of the band saw blade with a piece of string to determine the overall length of the band saw blade...THEN you can buy the correct size. EVEN the NEW saws at Lowes do not have the correct sizes anywhere on them. LOWES employees have to measrue the blades and write it on the inside of the saw for customers to eventually find when needed. I ran into the EXACT same problem and had to solve it myself. Lowes is NEVER any help. WE ARE ON OUR OWN



jdreag says: (5 years ago)
 0
i have a task force band saw (10)inch and i am in need of a replacement band yet my local store (glasgow ky) says they cant help me..I was given this saw for christmas..I would like to keep this saw as it worked fine for my wood working...does lowes have replacement ..the item number on the data plate is 90181 can i get a replacement blade for my saw



madinjoetown says: (6 years ago)
 0
July 15, 2009



I am writing in regard to my father, who lives in St Joseph Mo. He purchased a New Husqvarna riding mower, as well as additional parts, including a 48 inch snow blade and a grass catcher/bagger for over $2300.00 from Lowes here in St Joseph Mo. The snow blade had to be ordered. It came in, my father had to pay shipping for it. He unpacked it and the cable that is supposed to be included, was not packaged the way the rest of the items in the box were and he subsequently found it was the wrong part. He immediately contacted the Lowes where he purchased it. He did not get very good service and no real answers by phone, so he took his book, and the incorrect part in to explain in person. That is why I am writing. What kind of service is this Lowes store supposed to provide to a customer, who purchased something and through no fault of their own, did not receive all that was supposed to be in the package? He spoke to a manager, who said they have the part right there in the store, then they said sorry they can’t give it to him. There was something about a “yellow sheet” and it must be sent in, etc. Then he was told that they were so sorry, that they will put his name on the part and ship it right out to him. They took his information, but the part did not come. When he called back, he was given a whole new story. The next manager, “Dave” told my father that he was so sorry, they were shipping it on Monday,(that would be last week) and that it would come directly to my father’s home and “Dave” said he had the tracking number. This is the number my father was given: #wm52718. First of all, it is NOT a tracking number, and when I searched it on the internet it comes up as an invalid part number. So when the part never did arrive, my dad called again, this time, he got a different “Manager” named “Dennis” he told my father that the plant where this part ships from was “closed down for 4 days for the 4th of July”. When my dad said he didn’t believe that, they next said that it was closed down for 3 weeks for “inventory”. Also sounded like a bunch of “who shot John” or nonsense. It is a good thing dad didn’t wait until he needed the blade this winter to discover this error. That mower is sitting in the middle of his garage in his way. He wants to get it all ready for winter and can’t proceed because he is missing the needed 3 foot long cable. This is the missing part: Control Cable Assembly part number #49808 reference number 23

The lawn tractor is model number YTH20K46

The model number for the grass catcher/bagger is H246SL

And the model number for the 48 inch snow blade is 490-900B-0030

And below that number is this one 45-0429-669 This store seems unable to correct the situation in a timely manner. He will no doubt buy his items at a more reputable company where they send the correct parts and when they happen to make a mistake and leave out a needed part, they take care of their customers. Following up to be sure it is done promptly. Lying to customers and giving phony tracking information is unacceptable. We are all pretty upset that our father is being treated like this. Is Lowes the kind of company that wants to be associated with treating the elderly in this way? This behavior is just not acceptable.




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