Lowes Consumer Complaints All Reviews

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Lowes Reviews

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  • Lowe's online order and delivery



    Lowe's utilizes 3rd party vendors who may or may not be in direct communication with you and/or Lowe's regarding your purchased items. Lowe's does not advertise a backordered item, so the item and time line you are given for product shipment/tracking and delivery will not be accurate. I placed an order June 30 with a guaranteed delivery within 14 days. After 10 days I had not received a tracking number. After the 14th day my credit card was charged and the Lowe's online product portal displayed a delivered update status. This was false. A call was placed to Lowe's... More...
    (Home Improvement)
    PeevedOff's Picture   PeevedOff    0 Comments   Comments
  • Lowes poor customer service and communication



    I ordered a custom entry door from Lowes Bethlehem store #1867 on 1/22/2017. The installer came out to measure the door prior to placing this order. The first date for the door installation was cancelled by the installer on the morning he was scheduled to come. I took a vacation day to be home for this installation. He called around 10:15 AM and said it was raining and figured that he was not going to be coming. If he knew this he could have contacted me earlier to let me know as I drive over an hour each way to work. A second date was scheduled for April 13, 2017. The installer called me... More...
    (Home Improvement)
    QualityRich's Picture   QualityRich    1 Comments   Comments
  • FIRES DISABLED EMPLOYEES - SULPHUR SPRINGS TEXAS



    Lowes in Sulphur Springs Texas has a store manager that fires disabled employees. Lowes has always be supportive of employing disabled employees. However, the current manager apparently does not understand the disability and attempt to accomodate that disability within the limits of the diagnosis. This has caused great question among other "normal" employees; many of which have disabled children themselves. Employees are puzzed. The community is puzzled. Rightfully so.....YOU STORE MANAGER NEEDS DISABILITY TRAINING AND THESE EMPLOYEES NEED TO BE REHIRED AND GIVEN THE... More...
    (Home Improvement)
    hdd03's Picture   hdd03    0 Comments   Comments
  • Manager Matt Quakertown PA



    The customer service experience by Matt "the manager" was the worst experience I have ever had at Quakertown Lowes. I have recently placed two online orders for a basement remodel including a kitchenette and powder room. We received the automated voice message that our order would be delivered on July 2nd between 1pm and 3pm. With the desire to have the items sooner then later we re-rranged our holiday plans to be available during the specified time frame. The order was never delivered. A call was placed to the delivery service and after 26 minutes on hold we were informed... More...
    (Shopping, Chain Stores)
    DebraS's Picture   DebraS    0 Comments   Comments
  • Lowe's blind purchase, detailing, manufacturing, and installation.



    Day 1 paid and signed order that contractor would contact me in two business days to schedule detailing of house. Day 2 contractor would not answer my calls or return my messages Day 3 Lowe's agent pulled up my account and told me it was noted that contractor had scheduled detailing. Lowe's agent called contractor to get date, could not get date, and told me that contractor would call me. Day 4 Did not receive call any communication from contractor, cancelled order and obtained refund. I am not going to deal with a contractor who will not communicate with me! Total failure by... More...
    (Home Improvement)
    MUBLT1947's Picture   MUBLT1947    0 Comments   Comments
  • Lowes Samsung Servicing



    Recent purchase of Samsung dryer included 3 year service contract. Dryer needs servicing and Lowes "outsources" this function which means I'm now at the mercy of a business who didn't sell me the dryer meaning they are in hurry to get this done. Buyer beware especially when you live in a rural area. I will be out of a functional dryer for 3 weeks before resolved. More...
    (Repair Services)
    doucon's Picture   doucon    0 Comments   Comments
  • Great in-store product help. Miserable post sale support and delivery



    My wife and I spent over $2,000 at the Howell MI store on Sunday (May 28th) for a new refrigerator and dehumidifier. The in-store help was wonderful with a knowledgeable and courteous sales staff and friendly cashiers. The problems began when we tried to coordinate delivery to our home which is 12 miles from the store. We were originally scheduled to have the new fridge delivered on Monday (the 29th). After staying home all day, we got a call at 8:00 PM that they had been having set backs all day and could they deliver on Tuesday about 9:15. After cancelling a couple AM appointments, I... More...
    (Delivery Services)
    jjconvery's Picture   jjconvery    0 Comments   Comments
  • Kobalt special orders



    all of the internet says that Kobalt is made by Lowe's. Lowe's have several products on the shelfs, but not all of them, and why. If you are going to sell products, why have some of them and not all of them. The ones that you don't have, the store will not order them for you, so you have to go home and order online, which is considered a special order. I bought a Kobalt 80 hedge trimmer, order 334119819 on May 1st and it has not been delivered to the store yet. Are Lowe's actually making this trimmer for it to take so long. If it was stored in a warehouse, a truck should... More...
    (Miscellaneous)
    andre17's Picture   andre17    1 Comments   Comments
  • horrible follow up



    I purchased both a fridge and dishwasher Mar 18. The salesman was very professional and nice. He went to the back and verified both items were in stock and ready to deliver. The fridge arrived as promised on the 19th. The DW folks were supposed to call us by the following Tuesday (3/21) regarding installation. They called 3/20, said it was out of stock, (it wasn't which was confirmed by the sales guy and later a manager). They said install would be in two weeks. 4/3 still no install. I call the store and manager states DW still waiting for pick up for install. States that group will... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    amyrwhunt's Picture   amyrwhunt    0 Comments   Comments
  • Worst Customer Service



    Owensboro Lowes has THE WORST customer service. Walked around for 30 minutes looking for an employee to simply ask where to find something that we could not find. Apparently nobody works there because we could not find an employee ANYWHERE! We pressed the call button several times and no one came to help. We finally found an employee and when my husband told him he needed to ask him something he just said uhhhh and ran away and didn't help us. If you need help shopping for something for your home do not go to Lowes in Owensboro. They cannot help you! More...
    (Miscellaneous)
  • Dishwasher repair/replace



    DO NOT DEAL WITH LOWES RUN AS FAST AS YOU CAN TO ANY OTHER APPLIANCE DEALER Please do not buy an appliance warranty from Lowes without reading the fine print. I bought a dishwasher in October, the dishwasher was damaged by a electric surge on Dec. 29 2016. I have had two service calls, both times the tech said it was a problem with the electrical outlet. First tech said not getting enough volts. Certified electrician tested, reading 120 volts as it should. Second tech came up with some other problem that has been ruled out by another certified electrician. Now after I have taken off time... More...
    (Repair Services)
  • Refrigerator repair poor customer service



    Lowes had no problem selling my Autistic son a replacement refrigerator with an extended service contract, and their outside service provider Autumn Appliance Service tells you the parts are ordered and weeks go by and when we called back the belligerent people at Lowes and Autumn Appliance have no record of anything. It is bad enough that LOWES had no problem taking my handicapped sons money to buy the fridge but taking advantage of the handicapped for PROFIT at his expense is Franky sickining. More...
    (Repair Services)
    Ibertoni's Picture   Ibertoni    0 Comments   Comments
  • Kitchen remodel



    After 7 months we are finally calling our kitchen remodel complete. Not because we are happy with the finished product but because we are tired of fighting with Lowes every step of the way. It is hard to express how disappointed and frustrated we are with Lowes of Rockledge Florida. I am writing this review to warn people not to undertake a home improvement project with Lowes. The store might be ok for buying items but managing a project is completely outside of their competencies. If I could do it over again I would not have used Lowes. Moving forward I will never use Lowes again for any... More...
    (Home Improvement)
    Cwalker's Picture   Cwalker    0 Comments   Comments
  • Sears Terrible customer service



    I called the Lowes in Renton, WA at the Landing to see what size boxes Lowes has to offer. Throughout this process, I was put on hold by the operator for 15 minutes. I ended up hanging up and calling back. The same operator picked up and said, "your department person is on the phone" and put me on hold as I was trying to ask her a question right after she picked up the phone. I was on hold for 10 minutes before hanging up again. I give Lowes a ton of buisness for my home imporvement business but I will avoid Lowes at all cost with this type of service. Hope you all have better... More...
    (Home Improvement)
    blakeI's Picture   blakeI    0 Comments   Comments
  • Installation service unresponsive



    Lowes has a installation department that does not responde according with customer needs, they installed a water softener that I bought at Avon Indiana store and the unit did work for about 10 minutes. I did call the installation department and they did not responded to the call according to the situation, the water softener was draining water all day and showing a error on the display, I asked to have the installer back to my house next day to take care of the issue but they just decided to schedule another appointment next week from the day I called I asked to talk to the installation... More...
    (Home Improvement)
    Osjarin's Picture   Osjarin    0 Comments   Comments
  • Poor customer service



    For a long time, I have been dissatisfied with the poor selection at Lowes, even with the most basic common items, always being required to go to other places to get what I need. This frustration is enhanced by the fact that Lowe's has the best & most convenient locations. But I have never felt compelled to give a negative review until my experience today. I only needed a 2x4 board to make a repair, so after measuring what I needed, I went to Lowe's on Paseo Del Norte NE in Albuquerque to get it cut. Of course the only help that was visible was always scurrying away. I... More...
    (Home Improvement)
    Cine100's Picture   Cine100    0 Comments   Comments
  • Lowes service cost me money!!!!



    We placed an order on Tuesday for Thursday delivery Lowes informed us they could not deliver it until Saturday at 13:00 ...... We took the time slot because it was not supposed to rain until Sunday and we could finish the sideing and roof in a day. We hired three helpers that showed up at 08:00 and we started prepping at 10:00 Lowes called and stated they could not deliver today it would be Monday or Tuesday (RAIN!!!) I called the 800# on the phone for an hour@#$%^ with no results....... I don't know what it will cost me or what damage will be done for the damage this will cause (RAIN)... More...
    (Delivery Services)
    surberrodney's Picture   surberrodney    3 Comments   Comments
  • Lowes Employees & Customer Service



    I will likely never visit the Lowes in my hometown again. (Guntersville, AL) I was in there for about thirty minutes and could not get a single employee to help me. What's the point of having a vast number of employees at Lowes if none of them are around to assist customers? I think Lowes just hires whoever they can get. All the employess are rude and not helpful at all. This one lady there saw me about to talk to her and kept walking and kept looking at the floor in order to avoid eye contact. What's the point of working there if you're not going to help customers?... More...
    (Home Improvement)
  • Lowes Shopping Carts ARE DANGEROUS



    Hey yall, So I decided to visit Lowes today, and I inevitably needed a shopping cart to put the things I bought in, but here's the problem; the shopping cart. Every time I moved the shopping cart, I kept on hitting my leg on the bottom of the cart, and it hurt like hell!! Then I got home and saw TWO HUGE BRUISES ON BOTH OF MY LEGS, AND THEY WERE HURTING LIKE CRAZY! Point is: Don't go to Lowes, their shopping carts will injure you. AND THE CUSTOMER SERVICE WAS SHIT. More...
    (Delivery Services)
  • Selective reviews on the Lowes site...



    Beware of the reviews that are posted on the Lowe's site ! I have submitted two (mediocre) reviews to the Lowe's site regarding the lack of oil plug at the bottom of my Bolens mowers. (1) Despite the fact that these reviews were within the guidelines for publishing, they were both rejected for no good reason except that they were critical of the product. This displays selectiveness and makes the reviews published by the Lowe's site unreliable (at best). Furthermore, I will try very hard from now on to steer away from the chain. (1) Indeed my new Bolens mower does not have a... More...
    (Advertising)
    mfromond's Picture   mfromond    1 Comments   Comments
  • Lowes installing hot water heater



    After two weeks of waiting to hear from Lowes about getting 2 hot water heaters installed they finally give us a date. We pay the money, $2000, in advance. The day arrives, we take off work and they call to say they are out of stock. The plumber they contracted with will have to make another appointment when Lowes gets more hot water heaters in. Never again will I buy anything from Lowes. Worst experience yet. Don't go to Lowes. Go to homeadvisor.com. They have everything you will need when redoing your home. More...
    (Home Improvement)
    jrobe32's Picture   jrobe32    0 Comments   Comments
  • Lowes Wallingford- so far all failure



    Went into the store in Wallingford because online thee store was supposed to have two washing machines. I got there had to hunt down so one to help even though there were employees chatting it the department. When I got someone to help my buy a 1k$ washing machine they seemed more bothered by my being there. Then there were no machines there and I would have to wait 6 days to get my appliance delivered (which didn't come with hoses I had to buy them separately). On the day it was supposed to be delivered nobody called. I had to call to find out that I had to take yet another day off... More...
    (Delivery Services)
    Rmelinda78's Picture   Rmelinda78    0 Comments   Comments
  • lowes carpet installation



    My girlfriend and I recently purchased a carpet from lowes. This process was flawless and the salesman is was a great. The installation process was another story, we received a call and setup a date for the install, Tuesday at 9 a.m. Here we sit, 10: 25 on Tuesday and just now revived a call that the just now leaveing. Like we dont have anything better to do than wait for them to call or show up for that matter.Very disappointed and won't order from them again. More...
    (Home Improvement)
    cfassett14's Picture   cfassett14    1 Comments   Comments
  • Lowes refusing to honour waranty for their faulty product



    We bought a new house and decided to get new floors.We bought hardwood floors from Lowes because they had a lifetime guarantee. The floors were installed at the end of May and throughout June, July, and August the floors cracked and split. We sent multiple complaints to Lowes however they refused to replace them. We then reminded them of their lifetime warrantee and they stopped responding for a while. They then sent an inspector in the middle of the winter who determined that the house was too dry and that's why the floors cracked. How was the inspector to know how dry the house was... More...
    (Home Improvement)
    Ambreen's Picture   Ambreen    1 Comments   Comments
  • Lowes Fencing Install Harriman, TN 37748



    Starting over 6 weeks ago, I contacted Lowe's about doing a fence install at a second property that I own. The experience has been a nightmare. I was told that the fencing would be installed within a week. After paying in advance ($5000) for the install, I did not hear from a Lowe's representative. The contractor never showed up when supposed to. After calling Lowe's numerous times and going to the store to talk to a manager, the contractor finally showed up. The workers may show up one day and then not again for a week. No one ever bothers to call informing me of anything.... More...
    (Home Improvement)
    VTAH6578's Picture   VTAH6578    0 Comments   Comments
  • Help



    14 weeks and 3 days . Contacted my local Lowes manger and still no change . Substandard work , inside crew consist of one person , drywall is the worst job I've every seen . Terrible cuts and mistakes . Still weeks out . Someone please tell me . Do I need to contact a lawyer . New media or what . When is lowes going to step up to the plate . $115,000 dollars and only outside is done . What has been done looks cheap and shabby . Give me advice More...
    (Home Improvement)
    SandraDeLargy's Picture   SandraDeLargy    0 Comments   Comments
  • Lowes Kobalt tool warranty



    I bought a Kobalt tool set from Lowes, the tools were in the back of my truck ( with a bed cover) I went through a heavy rain storm and the tools got wet. over the weekend I tried to dry them off and spray them with WD 40 and when I opened the box the sockets were covered with rust, not just discoloration but pitting and the chrome was coming off. I went to Lowes to see about their hassle free warranty and was told they were not covered. Its funny that the cheap Stanley tools that I had in the same box didn't rust. that being said I have lost all faith in Kobalt tools and Lowes More...
    (Miscellaneous)
    rs1958's Picture   rs1958    0 Comments   Comments
  • Garden Dept.



    The sign said "All trees 50% off". I picked out 3 Palm trees, took them to check out and the cashier said that Palm trees were not included in the sale. Why, is a Palm tree not a tree? Funny thing about is that I bought a King Sago Palm tree at the same Lowes 2 days before and got it at 50% off. After the cashier would not honor the advertised discount. I tiook the trees back to where I found them then got into my car and went to HOME DEPOT and bought some of their Palm Trees. More...
    (Advertising)
    Frogman123's Picture   Frogman123    0 Comments   Comments
  • LOWES PORT ORANGE,FL.



    Do not buy any appliances from here, or even try to get any help from the "manager" in the appliance department. My wife and I did research found a Samsung washer and dryer set and we went here to buy them. The manager of appliances "Jeff" looked at us and just walked away without helping or even asking if we needed help. Another lady was near by and helped us, then Jeff comes back, 45 min after getting to this store we finally find out they have them in stock. They have signs everywhere saying next day delivery on major appliances. You would thing a new washer and dryer... More...
    (Home Improvement)
    JMBRIGGS's Picture   JMBRIGGS    0 Comments   Comments
  • Killer milkweed from Lowes



    Do you dislike monarch caterpillars or something!!!!!! All of ours have died !!! The store said they do not put pesticides on them and we have used rain water on them! we put the plants in a butterfly cage and put healthy caterpillars on the plants and within 3 days the caterpillars were DEAD DEAD ARE YOU SERIOUS!!!!!!!!! Durring that time they hardly ate any leaves when they should have eaten all of them please give me a reason please !!!!!!!!!!!!!!!!!!!!!! also we put more than $30 in this and we are trying to replenish the monarch butterfly species. More...
    (Home Improvement)
    Rweaver's Picture   Rweaver    2 Comments   Comments
  • Lowe's Missing Plumbing Fittings



    We purchased four sets of faucets last November. Our son installed two sets of faucets this spring. The other two faucets were for our master bath & we decided to change out the vanity top. Today, he was planning to install both the faucets & when he opened the last box, he was short two halves of a nylon compression fitting. We took pictures with an I-phone, called our local store (Sioux Falls, SD) and expected to e-mail the pictures to the store to make sure we got the right parts. The instructions that came with the faucets didn't show the parts or list a part number for... More...
    (Home Improvement)
    LG1921's Picture   LG1921    0 Comments   Comments
  • Loose and bulging carpet



    THIS IS COPY OF LETTER SENT TO BETTER BUSINESS BUREAU AND LOWE'S RESPONSE. In Nov 2011 Lowe's installed 6 rooms of carpeting. 13 months later, the carpet was sagging and bulging in 2 of those rooms and a seam was showing in a 3rd room. Lowe's re-stretched the carpet in the 2 rooms and fixed the seam even though it was 1 month past the 1 year installation warranty. 1 year later, the carpeting in the same 2 rooms started loosening again, creating hills more than an inch or 2 high, and the same has occurred, to a lesser degree, in 3 more of the rooms. The carpet is bulging, can... More...
    (Home Improvement)
    dbeerbower's Picture   dbeerbower    0 Comments   Comments
  • Lowes - Do not use their Contractor's



    Lowes and their so called professional contractors are a joke. They mis-installed an entry door for my 77-year old mother and it never opened or latched properly. Now, it is more or less a window as it can't be used. They take no responsibility for it...says it is the house foundation's fault. Myadvice...hire a real professional. Now, Home Depot rules!!!! I have noticed way better customer service there too. More...
    (Repair Services)
    devereaux4's Picture   devereaux4    0 Comments   Comments
  • Billing problems Lowe's



    Maybe my misfortune can be your lesson. Paying Lowe's monthly account, I decided to actually check the statements (because they didn't seem to be going down as much as I would've expected) and low and behold, I see that they've been charging me a 35 dollar late fee and interest every month since October! I pay 150.00 dollars to that account at the beginning of the month (sometimes the day before the first) every month. When talking to the customer service rep, I am told that I've been paying my bill TOO EARLY every month. I understand that a billing cycle is... More...
    (Credit Cards, Finance, Banks)
    timgaster's Picture   timgaster    0 Comments   Comments
  • Lowes Broken Samsung Dryer



    I can't believe that Lowes can sell Samsung products and there be no one in the entire city of Charleston WV to work on them. My dryer has been out for going on three weeks now. The number they give me to call is in Texas. They were to send someone out last week but because of the snow they couldn't make it. To reschedule, another week and a half. Called Lowes and they got someont to come this Tuesday. I get a call from Ekins WV that they need to order the part first and that will take 3-4 days. So once again we are looking at another week. Terrible service and no-one should... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    jebidahd1's Picture   jebidahd1    0 Comments   Comments
  • Lowes Kobalt electric push lawn mover won't start.



    Hi, my is Nido Luyanda and a couple of years ago I bought a Kobalt electric lawn mover (serial # KBS3451199). a week ago I tried to started it and it not only did not start, it kicked the power off. I called your customer service and they told to take it to Lowes. I did, but because I did not have the receipt they couldn't do anything for me. I did not buy it at the Lowes I took to (in Bartow FL 33830), I bought in Denver CO. What can I do to have this electrical problem solved? More...
    (Repair Services)
    1945nido's Picture   1945nido    1 Comments   Comments
  • Flooring nightmare!!



    We bought our home in sept 2014 we went in and bought bamboo flooring from lowes. We were moving in at the end of the month and was promised the flooring could be done ok sounds great!! 7422.00 for our bamboo flooring. Gave us samples loved it!! Wood was delivered and was different than sample strike 1 it was close but was still pissed. Install day comes. No one shows up! No call no nothing I had to call them to find out wth oh his kid got sick. They are subbed out they're not lowes she said?!? They are your installers therefore they represent you!! Floor was finished oct 3 after... More...
    (Holiday shopping reviews)
    Lisanation15's Picture   Lisanation15    1 Comments   Comments
  • Kobalt tool warrantee???



    I just returned a kobalt caulking gun. The tool slipped from day one, I finally got around to returning it. I got the biggest run-around ever.. do I still have the receipt? when did I buy it? its not under warrantee, Let me see your drivers license, Lowes card, to the Lowes customer service rep's credit, they gave me store credit. What happened to the no questions asked warrantee, Lowes advertises. I held up the line, got very embarrassed, Think its time to rethink purchasing Kobalt tools. I also had a (broken) Kobalt 3 blade "back cut saw" I planned to return but after the... More...
    (Home Improvement)
    KevinGardner's Picture   KevinGardner    0 Comments   Comments
  • Online order



    I ordered two of the same item at the same time on the same order. I was suppose to receive delivery of two on the same day (12/29) I received tracking # at 9 a.m. on 12/29. I was told that the other tracking # would be delivered by 7pm, 9pm. 11 pm and the next morning (12/30)????? I made 5 calls between the Lowes Customer ervice,Lowes Industry store and UPS trying to find out where the balance of my order was last night!!! I was hung up on by UPS -investigation supervisor named Dante and a Lowes customer service agent connected me with UPS in Asia to locate the driver last night for... More...
    (Furniture)
    wonhappygirl's Picture   wonhappygirl    0 Comments   Comments
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