Lowes Consumer Complaints All Reviews

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Lowes Reviews

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  • Lowe's Appliance Repair



    The Lowes stores in our area are wonderful, with each salesperson more helpful than the next. The problem starts when you have a problem with an appliance you purchased. The service department seems to have a problem hiring reliable repair companies to work with them. Reliable means someone who calls to confirm they are coming, who answers the phone or returns calls when messages are left, who doesn't cancel a visit when on the way there they discover they should have ordered a special repair kit but did not. And the guy did not have the decency to call and say he was not coming. Nor... More...
    (Repair Services)
  • NO HELP



    I am 60 years old and went to enterprise store to get lava rocks which they kindly loaded also was told that they would load play sand at lumber end THIS DID NOT HAPPEN!!!!!! They bought them to front door and said HERE and walked AWAY, had it not been for and man in the parking lot I would never have been able to load this alone. I will take my business to some other place more than likely HOME DEPOT More...
    (Miscellaneous)
    lucretia's Picture   lucretia    0 Comments   Comments
  • Lowes did not communicate product was on back order...cost me a job



    On March 12th I placed an order for a pick on at a Lowes location. The website said pick up would be available on march 17th. On the 17th, the website said the order was ready for pickup. I called the location to verify the order was ready. The order was not only not ready, but it was on back order and no one cared to call me. Since no one told me it was on back order, I did not have time to source the item elsewhere in time. Lowes customer service didn't do anything to mitigate this. All I got was a "sorry"...at least I got that. I will not be able to do my job monday, which... More...
    (Home Improvement)
  • Frederick Coyne



    I spent $1300. for porch blinds. from W.Waters Tampa Location. First the blind store expert mixed up my whole order between loop chains & wands for the same 5 panel install. Paid them on May 27 2015 blinds came for the install a month later. Found out the order was all wrong & the manufacturer Coolaroo sent 3 different colored types of hardware. Ugh! Waited another month. Blinds come in but they send an installer who showed up at night in the dark for the install. I had to give him Sergio T. a flashlight for installation being it was a backyard screen enclosure.He couldnt finish the... More...
    (Home Improvement)
    BerealFC's Picture   BerealFC    0 Comments   Comments
  • Picking up an order at Ft Payne Lowe's



    Ft Payne Lowe's had a rather scanty supply of organizers and shelving so we placed an order. Called on a Mon. and they said pick it up anytime. It took almost an hour for it to be found. Our prepaid order had been stocked for sale. Consequently, by the time we loaded our small order, another business and our bank had closed. The guy responsible for the order, Trace, saundered off and let others unfamiliar with the order track down our materials. More...
    (Home Improvement)
    Sosalty's Picture   Sosalty    0 Comments   Comments
  • INVERNESS, FL. STORE.... poor customer service



    I was told by your appliance salesman if I didn't buy an extended warranty to not bother complaining to him if my dryer broke. I understand how that works but your salesman was extremely rude about it. I will never buy another appliance from Lowes ! The very next day I needed paint so reluctantly I returned to the same store where I was greeted with sarcasim by the paint salesman when I asked for a stirrer for the paint I purchased. Your Corporation needs customer service training in this store !!!! More...
    (Home Improvement)
    wwramed's Picture   wwramed    0 Comments   Comments
  • complaint



    store0241 cashier 12 3/20/15 18:58:46 Iam military disabled, need to use your electric carts, try to always use home town store, but its getting to be a real unhappy place to shop I was checking out this young lady waited on my wife and I I bought a ladder wife, bought flowers and garden items,she took every thing out of electric cart put into push cart my wife told her no we can get it out easier in elect cart she, still threw stuff in push cart and was very difficult to deal with my wife could not believe the way she was dressed for a place of business short, shorts, when we take cart out... More...
    (Home Improvement)
    craftmaster's Picture   craftmaster    0 Comments   Comments
  • Lowes Carpeting



    Had carpet installed April 2012 in two rooms. Then the rolls started. I went to the store and told them my problem. So I must pay $ 35.00 to have someone come check out what is happening. Go back in to check and told "we don't stretch carpet past one year installation. I am 18 months... so asked what can I do ??? Was told if I had other flooring done --- they would stretch hat was there... I said WHY would I have you do more flooring when you won't stand behind what was already installed.???? Two rooms from wall to wall rolls and nothing can be done? Better check who... More...
    (Home Improvement)
    angrymarty's Picture   angrymarty    0 Comments   Comments
  • Customer service is LACKING



    I am beginning to think that corporate needs to take a look at the Lowes at 71st and Olympia in Tulsa, OK. This is the second time I have had poor customer service there in the last 3 months, this time in the tile department. Looking for a product (tile adhesive) to use in an RV and found someone who was willing to help but didn't have the knowledge about the products, she asked the employee working in that department who was with another customer. We anticipated that when she was finished she would help me but oh noooo. She got up and walked to the front of the store and was... More...
    (Home Improvement)
    jespence1's Picture   jespence1    0 Comments   Comments
  • Poor customer service



    Found an item online that I liked. I drove about 35 minutes to the Lowes that they had 2 in stock. When I got there they were both gone. The man that helped me said that another store took them earlier in the day. It would have been nice to have updated the computer right away. He said they did but when I check before I left they were still available. Needless to say when I got home they changed it. Now I have to pay $99.00 to have them delivered from a store about 30 additional miles away. It would have been nice if he offered to check to see what other stores they had them available in. I... More...
    (Home Improvement)
    Samuel17's Picture   Samuel17    0 Comments   Comments
  • Lowe's delivery



    I went to store 0207 in Centerville, ohio and bought a dishwasher and I wanted it to be delivered so the salesperson was nice and did his job with satisfaction the problem was delivery I had to wait almost 5 days to get the appliance and during that time I was told that the delivery team was overbooked with deliveries and I had to wait the next day my opinion is if you do not have enough drivers hire them ok plus I also notice that the store only had minimal coverage throughout what is going on here? is this throughout all Lowes stores or what if so I will not shop there again. More...
    (Delivery Services)
    loki3965's Picture   loki3965    0 Comments   Comments
  • Electrical Department



    I'm not quite sure if this is the route to discuss the issue, but recently we were in Lowe's in Moore Ok. trying to find many different types of products. We asked the assistance of at least six to eight employees and the best we got was a 'point' in the general direction of the product. No one was willing to actually take us to the product, so we were in the store much longer than necessary. Finally, one gentleman in the electrical department named Carl Johnson agreed to help us with our electrical needs. He was knowledgable, and spent time answering our questions.When... More...
    (Home Improvement)
    pamhunt7's Picture   pamhunt7    0 Comments   Comments
  • Lack of cercern



    My name is Larry Parks; I live at 2523 South College Ave, Tulsa, OK 74114. I made an appointment Sunday September 25, 2011 at the 15 & Yale location to have a representative come to my home and make measurements and pricing for new window. The appointment was set for Tuesday at 11:30 AM at my home. On my voice mail late Monday night the appointment was canceled because your representative Steve Pittman who indicated that Tuesday was his day off. I rescheduled for Wednesday September 28, 2011 at 5:30 PM. At 5:45 PM, I called Steve Pittman and asked what time he would be at my home.... More...
    (Home Improvement)
    loparks60's Picture   loparks60    0 Comments   Comments
  • sheetrock



    I am doing some work in Missouri, and I was working in the hannibal missouri area, and purchasing my materials from lowes. In which I got a great deal on materials purchased, for i purchased some 4x8 sheetrock for $3.84 per sheet. But what I would like to know why it was when I went down to southern missouri a tthe next week on a new job, the sheetrock was more than double the price, and they would not match the price in Hannibal. Why would there be such a jump in price that drastic? when I started looking around the average price was around $8.00. Maybe they are closing the store up... More...
    (Home Improvement)
    simple's Picture   simple    0 Comments   Comments
  • service



    Every time I go into Lowes in Brewer,ME I like to use a hand basket. Each and every time there are no baskets at the entrance and I am directed to go down to the exit where they keep them.To travel half way through the store to get a basket, only to have to go back to the section that I entered at is frustrating. When I enter a Home Depot they can't wait to get a basket in my hands. Home Depot appears to care more about their disabled customers. More...
    (Shopping, Chain Stores)
    timt's Picture   timt    0 Comments   Comments
  • WATER HEATER



    complain- bought trellis had it put together, they forgot the pegs, manufacture supplied them A WEEK LATER. THEMOSTAT ON WATER HRATER WENT BAD, LOWES SOLD ME THE WRONG PART TWICE, HAD TO GO 45 MI. TOANOTHER LOWES TO GET THE RIGHT PART. BOUGHT 40LB BAG OF SAKRETE, LOADED BY EMPLOYEE, 1/4 USELUSS BECAUSE OF BEING WET More...
    (Miscellaneous)
    HUMMER's Picture   HUMMER    0 Comments   Comments


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