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Lowes Complaint - Billing problems Lowe's
Lowes Complaint

Lowes Complaint

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Billing problems Lowe's


Maybe my misfortune can be your lesson. Paying Lowe's monthly account, I decided to actually check the statements (because they didn't seem to be going down as much as I would've expected) and low and behold, I see that they've been charging me a 35 dollar late fee and interest every month since October! I pay 150.00 dollars to that account at the beginning of the month (sometimes the day before the first) every month. When talking to the customer service rep, I am told that I've been paying my bill TOO EARLY every month. I understand that a billing cycle is established and that a machine may have a hard time recognizing when a payment is being made very early. That might be difficult for a machine to detect. But I thought I might be able to talk to a human at Lowe's and have them realize that a person should not be penalized for paying early. I made it very clear to them: refund me my late fees and interest or I pay off the account, close it, and never shop at Lowe's again. Unfortunately, the customer rep was too obsessed with explaining billing cycles (which is easily interpreted as "we are not going to give you your money back"). End of story, they are not going to reimburse me the late fees, and I am never shopping at Lowe's again. Over the years, I have spent thousands of dollars at Lowe's. It really says a lot about the company that they would prefer to lose my business completely rather than reimburse me a couple hundred dollars for unfair fees.


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