Lowes Complaint

Lowes Complaint

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Great in-store product help. Miserable post sale support and delivery - We understand the Lowes delivery services are handled by XPO.


My wife and I spent over $2,000 at the Howell MI store on Sunday (May 28th) for a new refrigerator and dehumidifier. The in-store help was wonderful with a knowledgeable and courteous sales staff and friendly cashiers. The problems began when we tried to coordinate delivery to our home which is 12 miles from the store. We were originally scheduled to have the new fridge delivered on Monday (the 29th). After staying home all day, we got a call at 8:00 PM that they had been having set backs all day and could they deliver on Tuesday about 9:15. After cancelling a couple AM appointments, I waited all morning with no contact from the store or the delivery service. About 1:00 PM on Tuesday I got a call that the delivery folks were in Lansing and could they deliver it between 4-5 PM. That didn't work for my schedule so we set things up for a Wednesday (31st) AM delivery.

My wife took the morning off and I cancelled some more AM appointments. When no-one showed up on Wednesday at 9:30 as previously agreed, I called the driver whose cell phone I had. Driver said that the fridge was put on another truck and they would call us to coordinate delivery. We called the store and they confirmed that the fridge was back at the store but had no information about delivery. It is now 10:30 AM on the 31st and we have had no updates despite my wife having spoken to several nice folks at the store. We have to leave for a doctors appointment in a few minutes so it looks like day three is also going to be a bust.

VERY VERY DISAPPOINTING


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