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Lowes Complaint - Installation service unresponsive - WHIRLPOOL
Lowes Complaint

Lowes Complaint

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Installation service unresponsive - WHIRLPOOL


Lowes has a installation department that does not responde according with customer needs, they installed a water softener that I bought at Avon Indiana store and the unit did work for about 10 minutes.
I did call the installation department and they did not responded to the call according to the situation, the water softener was draining water all day and showing a error on the display, I asked to have the installer back to my house next day to take care of the issue but they just decided to schedule another appointment next week from the day I called
I asked to talk to the installation manager and the first day I was On the phone for about 55 min and the manager never took the call, I called again couple of that later and finally after 28 minutes I was able to speak with him Mike his name he promised me to help on the issue and passed me with other person to work on my case I give me his cell number to call him directly of the issue was not resolved, guess what? The issue continues and called him 3 times that day I left him voice mails that he never responded.

2days ago I called my bank to dispute the purchase, I want my money back not their water softener any more finaly after I did that the installer called me next day to schedule an appointment to come and see the problem, too late the bank took the money back from them And put it back to my account I am buying from other vendor with decent customer care sense


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