Lowes Complaint

Lowes Complaint

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Lowe's Appliance Repair


The Lowes stores in our area are wonderful, with each salesperson more helpful than the next. The problem starts when you have a problem with an appliance you purchased. The service department seems to have a problem hiring reliable repair companies to work with them. Reliable means someone who calls to confirm they are coming, who answers the phone or returns calls when messages are left, who doesn't cancel a visit when on the way there they discover they should have ordered a special repair kit but did not. And the guy did not have the decency to call and say he was not coming. Nor did Lowes call me to let me know that he cancelled. They did acknowledge that he was not coming when I reached them again on my umpteenth call with today. They had to route the call to Frigidaire to find someone, which means a wonderful local repair company will be coming to fix the problem. (It will be the third time for the same problem....that is another story). The name of the company they use in NC is National Platinum Service, Inc. Make them send someone else!!!!!


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