Lowes Complaint

Lowes Complaint

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Lowe's Installations - GE Water Heater Installation


Went to Lowe's with my daughter in law when their water heater completely quit working - family of 4 with two little ones and NO hot water. Was assured by Lowe's rep that it would be installed the next day and there are even "Next day installation Guarantee" signs up all over the place in the store. She gets a call from the installation manager at Lowe's the next morning who told her that they are booked solid for the entire WEEK!! I called the store manager who never called me back. Persistent and aggravated as I am, I called back again in 4 hours and got a simple "Sorry". That is that. I told him our families will NOT come to Lowe's anymore for appliances or installation. They could have tried to smooth over with some sort of allowance like a simple $25 gift card or percentage off coupon but didnt. Our value as a customer is nil. I recommended they take all of the "installation guarantee" signs down immediately because all they mean is they guaratee to install when they can. DUH!!! That's true anywhere!! Total crap! GRRRRR!! We could've gone somewhere else had they been upfront with us.


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