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Lowe's Complaint - Lowe's Poor Customer Service for installation of flooring - Mohawk Carpeting and Sierra Slate Laminated Tile
Lowe's Complaint

Lowe's Complaint

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Lowe's Poor Customer Service for installation of flooring - Mohawk Carpeting and Sierra Slate Laminated Tile


On 10/29/14, I made arrangements with Lowe's in Shawnee, Kansas to install laminated tile and carpeting in my home. I had to pay upfront and was told I would be contacted after materials were delivered on 11/11/14. Did not hear a thing so called them around 11/17/14. I had to call 3 different days and started over each time with a new sales clerk. The installer (JJ) received the carpeting about 11/1/14 and failed to log it in saying it was not written up correctly. They could not schedule an installation until 12/5/14. They did the tile and were to use cement to level a floor. The cement was to dry so carpeting could be installed on 12/8. The floor was not leveled so carpet probably will not be laid on 12/8. This means more work time will be missed to be home waiting for them. There is no one overseeing this project. The left hand does not know what the right hand is doing. No one cares about the final product. They just pass the buck. I talked to a mgr tonight who listened and was the first to apologize. I doubt he can get my carpet installed any quicker though. Lowe's has my money. The sales clerks get paid regardless and the installer appears too busy or disorganized to care. I will be redecorating the rest of my house but will not go to Lowe's. That credit card is getting torn up and trashed.


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