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Lowes Complaint - Lowes Wallingford- so far all failure - Samsung Washer and Dryer Top of the Line
Lowes Complaint

Lowes Complaint

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Lowes Wallingford- so far all failure - Samsung Washer and Dryer Top of the Line


Went into the store in Wallingford because online thee store was supposed to have two washing machines. I got there had to hunt down so one to help even though there were employees chatting it the department. When I got someone to help my buy a 1k$ washing machine they seemed more bothered by my being there. Then there were no machines there and I would have to wait 6 days to get my appliance delivered (which didn't come with hoses I had to buy them separately). On the day it was supposed to be delivered nobody called. I had to call to find out that I had to take yet another day off because it wasn't getting delivered till the next day. No empathy, problems resolution just the phone script "is that OK" I said no and I got no reponse and s have a good day. The next day I waited till 9am to call the company again to find out they planned to deliver it between 12-4 ( right in the middle of me having to get every thing ready for hosying a party...no customer consideration at I apparently I should just be ready whenever this company decides they would like to delive my appliance. They have there money so who care about the customer experience e afterward. I should have been the first delivery since the original delivery date was supposed to have a cushion built into it too. We'll see how the delivery and install goes. I hope it's a better experience than this or I won't buy another thing from here. They make it difficult to believe what they say.


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