Lowes Complaint

Lowes Complaint

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Lumber Dept - Lumber Dept


First I should say I normally go to Lowe's for my projects, however I have had two really bad experiences in lumber with Lowe's. The first was a couple of years ago, I was building a 40'x 25' shelter and some decks. I went to lowe's with a list and to my surprise could not get anyone in lumber to help us(Inverness, Fl Store) so we went 15 miles away to Home Depot in Crystal RIver. They were happy for the busness which was over 5k in lumber and other supplies and they delivered it to me. So I quit buying from Lumber unless I had small quantities I could carry from Lowe's here in town even though I like the store.

I decided to build a fence for my son in New Tampa the other day and went to their Lowe's store on Bruce B. Downs. I found what I needed and yes had to put it together myself, at 60 I do ok but no spring chicken, we're talking 6 - 60lb bags of cement, 5 - 60lb bags of rock, plus 4x4 posts. I check out and a employee offered to help me load it since it was a large order, well on the way out he a got call telling him to come back and help someone else, now would you believe as I am load all of this heavy stuff I look over and an employee is helping a lady load her suv with a few pieces of sod, but they could not spare someone to assist me. I do not get the Lowe's attitude in Lumber both in Inverness, fl and in New Tampa. I really hate to change I think Home Depot would appreciate my buisness.


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