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Lowes Complaint - Manager Matt Quakertown PA - Numerous items
Lowes Complaint

Lowes Complaint

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Manager Matt Quakertown PA - Numerous items


The customer service experience by Matt "the manager" was the worst experience I have ever had at Quakertown Lowes . I have recently placed two online orders for a basement remodel including a kitchenette and powder room. We received the automated voice message that our order would be delivered on July 2nd between 1pm and 3pm. With the desire to have the items sooner then later we re-rranged our holiday plans to be available during the specified time frame. The order was never delivered. A call was placed to the delivery service and after 26 minutes on hold we were informed the order was not on the truck and were told to contact Lowes. Making the call provided us with the misfortune of speaking with Matt who immediately blamed the delivery manager and the fact that two "guys that make delivers just walked out on us". Matt also went on to say we don't do weekend deliveries. I replied "how would I know this" and his reply "you wouldn't". During the approximate 20 minute call with Matt he interrupted my speaking numerous times, was rude at best and could not understand the order information in front of him. His unprofessional, discourteous and uninformed manner is disturbing at a "manager " level. At this point I will be taking my business elsewhere for the 1200 square foot flooring project. On a positive note Jose at the Customer Service desk on Friday June 30th was incredibility helpful and just kind.


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