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Lowes Complaint - horrible follow up - Dishwasher
Lowes Complaint

Lowes Complaint

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horrible follow up - Dishwasher


I purchased both a fridge and dishwasher Mar 18. The salesman was very professional and nice. He went to the back and verified both items were in stock and ready to deliver. The fridge arrived as promised on the 19th. The DW folks were supposed to call us by the following Tuesday (3/21) regarding installation. They called 3/20, said it was out of stock, (it wasn't which was confirmed by the sales guy and later a manager). They said install would be in two weeks. 4/3 still no install. I call the store and manager states DW still waiting for pick up for install. States that group will call 4/4. Got call 4/6 finally and condescending, rude "manager" noted that they were not going to be able to install for at least 2 weeks, and he had no date to give me (however they would refund me the install fee). When I asked if they would pay an outside contractor to install due to their breach of contract, he said it was above his paygrade to decide that. He was asked to find out and call me back. ..... still waiting on that call. I spoke to Customer Care (National Lowes ) and she was pleasant, apologized and promises that a senior manager will call me tomorrow. Anyone taking bets on this?


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