Lowes Complaint

Lowes Complaint

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installed sales terrible


We were promised great coordination for a new kitchen and bathroom rennovation because we bought all 25,000.00 dollars worth of cabinet countertop flooring and installations exclusively from Lowe's. Well they did not deliver to say the least. Counter top parts were missing. The shipper had no contact info for home delivery and the counter tops sat in a warehouse for a week. The flooring contractors made a huge amount of dust with no attempt to countrol it or isolate or exhaust it. They left the ac running so every surface of the house is covered with fine dust as well as the inside of all ac ductwork and ac coil. The first stove had a gash in it. The counter tops were left outside and the driver said he was not authorized to bring them into the house. No person from Lowe's was there to assure quality parts were delivered for the counter topps, however they do come out and check the cabinetry as it's taken out of the box. Kitchen counter tops came with insatllation included. Bathroom counters did not include installation!!!! One cabinet that was measured for a counter never had one made for it further delaying the finish of the job. Lowe's has very poor coordination between their sales folks, the contractors, the manufacturs and the shippers. Maybe it's too many players to get things organized. Upon hearing complaints most Lowe's staff were rather indifferent and have zero listening skills. Too many players and too many mistakes to pinpoint what went wrong. Lowe's is lying if they claim they oversee the whole project from start to finish. They are basically a showroom and sales floor. The rest they can't do well. Go to an independent cabinet and countertop company and stay away from Lowe's!!!!


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