Lowes Review

Lowes Review

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Awesome customer service - customer service


I just got back from Lowe's (Winchester, VA/ off 81 N location).
I needed to get some wood for a home project and noticed the plywood I bought did not fit in my car. At this point, it was around 10:05 PM. I knocked on their door for assistance and someone unlocked the door to asisst. I requested for assistance in 'ripping' the plywood in half, to fit the plywood in my car. The manager of this location "Jay" was able to assist me and was able to cut the plywood to my specific measurments. He then walked me out to my car and assisted me with loading the cut plywood in my car (around 10:10PM). I was so grateful, that I insisted on giving him a $10.00 tip. He honorably and respectfully turned down my offer and stated "I cannot, but thank you. I am just happy to help you. Sorry, but again, thank you very much!" Jay's integrity gave me goosebumps! Knowing there is still people out there that have integrity, hardship and pride in what they do is amazing! My thought:

For someone to go out of their way, after a long day of work and still be able to have the energy to bend backwards for a complete stranger is very inspiring. This manager deserves a raise, promotion even a standing applause for being the best employee/ manager role model . I'm sure Lowe's is grateful to have an employee like Jay. "Jay, thank you once again for everything". Michael A. Basile USAF / disabled-Vet


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