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Lowes Support Ticket - Warranty Complaint - Maytage Washer

Lowes Support Ticket

Warranty Complaint - Maytage Washer

Created By: Jozieanne1's Picture Jozieanne1 Last Reply: Jozieanne1's Picture Jozieanne1
Priority Level: [Emergency] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0

I purchased a brand new Maytag Washer and Dryer in November 2010, I purchased the 4 yr warranty with it. The washer broke Dec. 4th, 2012. I called and they sent a service man out. He said it was not fixable that it was the mother board and it was not cost effective to fix. I spoke with the warranty department and they said they were going to reimburse me for the washer, they gave me a return authorization number as well. Then two days later I get a call from the service company, they said that Lowes talked them into fixing it so they ordered the part and it will take a week to come in. So because Lowe's does not want to back up their warranty they are going to go through hoops to try to fix it (when the service guy said it wasn't fixable) cause me aggrevation in the meantime. I spoke to Darlene, Lacey and Fran (supervisor) in the warranty dept. and no satisfaction, I spoke to Devin in corpoarte and he assured me that the store mgr would call me within 24 hrs. still no call so I called corporate back and they switched me back to the warranty dept. It's Dec. 11th I still have no washer, no money and Lowes thinks I will be a happy consumer. Wrong! What is the point of the Warranty, with the money I paid for the Warranty I could have purchased a new washer with a lot less aggrevation. I am canceling my Lowe's Credit Card and will NEVER shop there again, nor will my family and anyone else I talk to. I don't care if I have to go an hour out of my way, I will not shop at Lowes!!!


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