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Lowe's Complaint - Lowe's Clearwater FL door installation unsatisfactory, no response from managers - Interior Doors by Masonite bought at Lowe's
Lowe's Complaint

Lowe's Complaint

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Lowe's Clearwater FL door installation unsatisfactory, no response from managers - Interior Doors by Masonite bought at Lowe's


A Lowe's contractor installed a wood door - manufacturer Interior Doors by Masonite - the door was special ordered, two months for delivery - I sent photos of all the splintered wood caused by large staples in the jamb and casings around the door as well as mismatched and gapping corners at the mitered edges. The associate who asked for the photos to be emailed left a message that he had turned the matter over to a manager. We heard nothing for days so I called, got a different manager, who took the information again, and said he would contact the original manager consulted. The original contractor came to look and offered to fill the holes with putty, that did not fix the splintered wood and it does not look any better since the putty is very obvious on the wood. The contractor said the deep staples and splinters around the staples came like that from the factory. So far, no manager or associate from Lowe's has contacted us though we have made several calls to the store asking for help in resolving this matter.


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