Lowes Complaint

Reviewed by PeevedOff

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Lowe's online order and delivery - Area Rug

Lowe's utilizes 3rd party vendors who may or may not be in direct communication with you and/or Lowe's regarding your purchased items. Lowe's does not advertise a backordered item, so the item and time line you are given for product shipment/tracking and delivery will not be accurate. I placed an order June 30 with a guaranteed delivery within 14 days. After 10 days I had not received a tracking number. After the 14th day my credit card was charged and the Lowe's online product portal displayed a delivered update status. This was false. A call was placed to Lowe's customer care who had contacted the vendor, verifying the order would be shipped and delivered with 7-10 days. After 10 days; no tracking number or shipping day was emailed. A call was placed again; 3rd party vendor is still on backorder. A 14 day promisary was guaranteed to receive my item. I have still not received my item, I finally cancelled the order on grounds that Lowe's does not stand by their word on shipping products they verify to be in stock. STAY AWAY FROM ONLINE SHOPPING WITH LOWE'S. They are not as equipped and trained on the ever pacing upward trend as other fortune 500 companies that are keeping up the times and prospering as a result of the age of demand and product delivery. Will not order from online Lowe's will shop from their biggest competitors who deliver online their word the product guarantee. Lowe's can only hope their retail department stores survive the overhead and pray customers continue to drive and shop in person.

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Review Rating: 1 out of 5
Reviewed By: PeevedOff
Company: Lowes
Product: Area Rug
Date Added: 7 years ago

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Lowes Complaint